About the Role
We’re looking for a highly motivated, relationship-driven SMB Account Manager to help grow and retain a key portfolio of restaurant partners across Portugal.
You’ll be at the center of helping our partners thrive on the Uber Eats platform - driving strategic conversations, identifying growth opportunities, and improving operational health. This is a client-facing, individual contributor role where impact, autonomy, and customer success converge.
What You Will Do
- Own a high-value book of business: Manage a portfolio of SMB restaurants, focusing on retention, revenue growth, and client satisfaction.
- Drive growth through consultative strategy: Develop account plans, uncover upsell and cross-sell opportunities, and support product adoption and location expansion.
- Champion client success and health: Monitor operational metrics like defect rate, order reject rate, and ad spend efficiency. Take direct action to improve partner performance and experience.
- Be the go-to expert for your partners: Serve as the trusted advisor—resolving conflicts, providing platform insights, and guiding partners toward business excellence.
- Collaborate cross-functionally: Work with internal stakeholders like CSMs, Specialists, and Product teams to deliver holistic support and tailored solutions.
- Turn feedback into action: Synthesize partner insights into recommendations that influence Uber’s product and commercial roadmap.
What You Will Need
- At Least 2 years of experience in a B2B, client-facing role (e.g. Account Management, Sales, Customer Success, or senior retail/foodservice leadership)
- Demonstrated ability to drive commercial success across the full sales lifecycle - from identifying opportunities to retaining and expanding accounts
- Proven track record of building strong client relationships and delivering measurable impact
- Strategic thinker with strong analytical and problem-solving skills; you love diving into data to uncover insights
- Excellent communication and interpersonal skills with a knack for navigating complex conversations and aligning stakeholders
- Self-starter mindset with the ability to thrive in a fast-paced, high-growth environment
- Comfortable with CRM tools (Salesforce preferred) and Google Workspace
- Native Portuguese and fluent in english
Bonus Points
- Incredible empathy: You will be an advocate for Uber's users and passionate about the community experience.
- Organisational skills: You’ll handle many complex and urgent issues at once to efficiently resolve a large number of problems and inquiries.
- Hustle: You’ll take ownership of Uber Eats growth and delight our restaurant partners
- Travel: You’ll be flexible to travel across the country to meet your restaurant accounts
Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let’s move it forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.