About the Role
Uber Eats is seeking a motivated and results-driven Account Manager to join our expanding team in Berlin for the mid market region of Germany. In this role, you'll play a pivotal part in shaping the success of our SMB restaurant partners, fostering high-impact relationships and driving business growth on the Uber Eats platform.
If you're passionate about the food industry, excel at building strategic partnerships, and thrive in a fast-paced and data driven environment, we want to hear from you.
---What You Will Do---
As an Account Manager at Uber Eats, you'll serve as the primary point of contact for a portfolio of our most valued restaurant partners. You'll be responsible for ensuring their continued success and expansion by focusing on:
- Strategic Account Growth: Manage 100-200 high-value partners to retain and grow their business, identifying upselling and cross-selling opportunities through product adoption and location expansion. You'll be also focusing strongly on negotiating exclusive deals.
- Maximizing Potential: Proactively uncover opportunities to unlock additional revenue for both our partners and Uber Eats and visiting them onsite.
- Risk Mitigation & Retention: Identify potential partnership risks and work diligently to provide a premier experience, aiming for 100% account retention.
- Partner Advocacy: Synthesize partner feedback into actionable insights to help inform our product and business roadmap.
- Relationship Building: Cultivate long-term partnerships to position Uber Eats as the preferred delivery platform for your accounts.
- Account Planning: Develop long-term growth and marketing plans through regular business reviews and data-driven analysis.
---What You Will Need---
- Languages: Fluency in both German and English is required.
- Curiosity for Onsite Visits: Visit your merchant in person (app. every 3 weeks) for contracts negotiations and identify upsell and crosssell potential.
- Professional Experience: 2+ years in B2B Account Management, Sales, Operations - preferably in the food industry.
- Data-Driven Mindset: You use platform key metrics to analytically diagnose partner performance gaps and build actionable and scalable growth strategies.
- Relationship Management: Skilled at navigating the customer lifecycle and building commitment with your stakeholders.
- Soft Skills & Drive: A proactive self-starter with excellent communication, negotiation, and organizational skills. You are results-oriented and thrive on hitting measurable KPIs.
- Technical Skills: Proficiency in Google Suite and CRM systems (Salesforce is a significant plus).
Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let’s move it forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.