Account Manager (m/w/d) – Uber Eats, Cologne
Uber Eats is seeking a motivated and results-driven Account Manager (m/f/d) to join our expanding team in Northrine-Westphalia. In this role, you'll play a pivotal part in shaping the success of our restaurant partners across Germany, fostering high-impact relationships and driving business growth on the Uber Eats platform.
If you're passionate about the food industry, excel at building strategic partnerships, and thrive in a fast-paced environment, we want to hear from you!
What You'll Do
As an Account Manager (m/f/d), you'll serve as the primary point of contact for a portfolio of our most valued SMB restaurant partners. You'll be responsible for ensuring their continued success and expansion by focusing on:
Strategic Account Growth: Manage 150-200 high-value partners in Western Germany to retain and grow their business, identifying upselling and crossselling opportunities through product adoption and location expansion while focusing on negotiating exclusive deals with our partners.
Maximizing Potential and prioritze: Proactively uncover and prioritize opportunities to unlock additional revenue for both our partners and Uber Eats.
Risk Mitigation & Retention: Identify potential partnership risks and work diligently to provide a premier experience, aiming for 100% account retention.
Partner Advocacy: Synthesize partner feedback into actionable insights to help inform our product and business roadmap.
Relationship Building: Cultivate long-term partnerships to position Uber Eats as the preferred delivery platform for your accounts.
Account Planning: Develop long-term growth and marketing plans through regular business reviews and data-driven analysis.
What You'll Need
Languages: Fluency in both German and English is required.
Professional Experience: 2+ years in B2B Sales, Account Management, or retail/food industry management.
Drivers license: Visit merchants onsite to build up a strong relationship. 90% of your merchants will be based in the NRW or Hessen.
Relationship Management: Skilled at navigating the customer lifecycle and building commitment with key stakeholders.
Soft Skills: A proactive self-starter with excellent communication, negotiation, and organizational skills.
Strategic Mindset: Strong analytical and problem-solving abilities to drive partner growth.
Drive: Results-oriented mindset with a dedication to hitting revenue and retention targets.
Technical Skills: Proficiency in Google Suite and CRM systems (Salesforce is a significant plus).
Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let’s move it forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend Tuesdays, Wednesdays, and Thursdays in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.