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About the Role
Uber Eats is looking for a Business Leader and Account Manager to drive business growth and innovation by acting as a trusted advisor to SMB restaurants in Japan. This key role within the SMB business involves managing the end-to-end experience of a crucial segment of restaurant partners.
A successful candidate should possess strong relationship-building skills, an ability to identify and capitalize on new market opportunities and a mix of customer focused thinking, critical thinking, strategy development, sales expertise, operational excellence, and leadership. The role requires a highly adaptable individual capable of balancing long-term strategic initiatives with short-term tactical actions in a fast-paced environment.
Your Impact in Role:
- Build and maintain strong, long-term relationships with restaurant partners
- Understand restaurant partners' wants and needs and provide appropriate supports
- Identify restaurant partners’ issues quickly and provide the necessary resources and support to resolve them with the data driven mindset.
- Work with manager and the leadership team to build the future of the SMB function in Japan
- Collaborate with other internal departments (operations, marketing, customer support, etc.) to resolve issues.
- Meet or exceed monthly/quarterly sales quotas
The Experience You’ll Bring:
- Native/ Fluent Japanese, Can read and write English with no hesitation (Welcome to be eager to grow English skill)
- Ideally at least 3 years of Sales or Account Management experience in a high-growth company, with strong solution selling skills
- Ability to make decisions based on data analysis and performance monitoring
- Energetic, has willingness to make the local society better
---- Preferred Qualifications ----
- Extended network and prior experience in Japan’s restaurant industry are plus
- Understanding of SaaS products, Internet Advertisement and marketplace ecosystem
- Project management experience with XFN stakeholders
Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let’s move it forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.