About the Role
The Account Manager role is a fantastic opportunity to showcase relationship-building and portfolio management skills within an assigned territory. This role focuses on post-sales management of medium and strategic Enterprise restaurant partners, strengthening partnerships to increase retention while driving sustainable business growth through mutually beneficial outcomes.
As an Account Manager, you will play a critical role in retaining high-value accounts by ensuring partners succeed on the Uber Eats platform. You will work closely with restaurant partners to identify growth opportunities, improve performance, and influence internal teams to deliver solutions that enhance core business metrics for both our partners and Uber Eats.
What You’ll Do
Own post-deal partner management for a high-value, high-potential portfolio of restaurant partners
Build and maintain strong partner relationships to drive measurable outcomes, including revenue growth, product adoption, and retention
Identify and execute upsell opportunities by recommending new product features that create mutual business value
Act as the voice of the customer internally, translating partner needs into clear insights and advocating on their behalf
Develop a strong understanding of the partner landscape and build relationships across partner organizations
Design and lead growth initiatives with restaurant partners, working cross-functionally with Uber teams to drive execution
Set, track, and report on performance metrics while leading regular business reviews to drive continuous improvement
What You’ll Need
1–3 years of professional experience, ideally in account management, customer success, sales, or a similar commercial role
Confidence making data-driven decisions and applying sound business judgment
Strong project management skills, with experience building joint business plans and delivering consistent results
Excellent verbal and written communication skills, with strong interpersonal abilities and stakeholder presence
A proactive, resourceful, and execution-focused mindset, comfortable operating in fast-paced environments
Ability to work independently while managing multiple priorities
Experience in customer-facing roles with a proven track record of achieving business targets or quotas
Bonus Points
- Basic SQL knowledge or experience working with data analysis tools
Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let’s move it forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.