Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.
Why Join Us?
To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.
We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.
Introduction to team
Expedia Group B2B connects partners across the travel industry to our leading technology, supply, and services - helping them deliver seamless travel experiences to their customers. From airlines and hotels to financial institutions and other travel platforms, we power smarter, faster, and more impactful travel solutions through the most connected marketplace in the world.
Make an impact
As an Account Planning Manager in our EG B2B division, you will help drive growth for partners across APAC by turning data and insight into concrete actions. You will work closely with Account Managers and cross-functional teams to optimize performance, improve operations, and strengthen long-term relationships. This is an opportunity to combine analytical problem solving, partner engagement, and operational excellence to make a visible impact on both partner and Expedia Group results.
In this role, you will
- Own day-to-day partner relationships alongside Account Managers, deeply understanding partner needs and aligning Expedia Group capabilities to drive mutual growth.
- Analyze weekly, monthly, and quarterly performance data to identify trends, surface opportunities and risks, and translate insights into action plans with Account Managers and Analytics.
- Lead and support operational initiatives, including regular partner calls and visits, to improve execution quality and ensure smooth delivery across product, customer service, technology, marketing, and accounting.
- Partner with internal and external operations teams to maintain best-in-class technical and servicing operations, including incident management, cost reduction, and efficiency improvements.
- Act as a key point of contact for Expedia Group business units and partners, ensuring timely, high-quality resolution of issues and a consistently strong service experience.
- Contribute to ad hoc internal projects that improve how we work with partners and scale our B2B business across the region.
Experience and qualifications
- 2+ years of experience in B2B sales, partnerships, or account management, ideally within online or travel-related businesses.
- Strong analytical skills with experience pulling, interpreting, and communicating performance data to inform business decisions.
- Demonstrated ability to manage partner or client relationships, including coordinating across cross-functional teams in a fast-evolving environment.
- Highly organized, with a track record of prioritizing effectively, executing plans, and delivering high-quality work independently.
- Excellent verbal and written communication skills in English; proficiency in Japanese a plus as the role will require servicing Japanese accounts.
- Bachelor degree in any field; or Equivalent related professional experience.
Accommodation requests
If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.
We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.
Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™. © 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50
Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.
Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.