Account Solutions Consultant, Customer Experience Orchestration

Adobe Adobe · Enterprise · London, United Kingdom

This role is a Senior Solutions Consultant for Adobe's Customer Experience Orchestration products, focusing on strategic enterprise accounts. The candidate will act as a trusted advisor, demonstrating and articulating the value of Adobe solutions to optimize digital strategies and solve business challenges. The role requires a blended technical and digital marketing background, with strong presentation and communication skills, and the ability to partner with senior client stakeholders to align technical solutions with business objectives. While the role mentions 'Agentic AI' as an emerging trend, its core function is in pre-sales and solution consulting for existing enterprise products, not in building or researching AI models.

What you'd actually do

  1. Act as a trusted advisor to our customers - the world's most innovative companies!
  2. Demonstrating and articulating the value of the Adobe solutions and how they optimise and support their digital strategies and solve their most important business challenges.
  3. Provide our customers with advice on digital change, helping them to exploit the Adobe Experience Cloud to strengthen their brand and grow their business and look for the value between Adobe Creative and Document Cloud.
  4. Collaborate with and support our Sales organisation, and work closely with our wider Technical, Consulting and Customer Success teams.
  5. Provide creative and strategic content/input as part of the RFP or proposal process, presentations and client case studies

Skills

Required

  • A strong understanding of technology and how this can drive digital transformation
  • A strong understanding of digital marketing and emerging trends like Agentic AI
  • Ability to identify the critical business issues that customers are facing and provide solution approaches
  • Exceptional presentation skills, conversational skills and experience as a trusted advisor
  • Proven ability to partner with senior client stakeholders (e.g., CMO, CIO, VP-level) to uncover strategic business objectives and align technical solutions to those goals.
  • Expertise in leading complex, large sales plays from discovery through to tech win, acting as the technical authority.
  • Experienced in building and communicating use cases and value propositions
  • Strong demonstration and value-selling experience
  • Crafting end-to-end user experiences, using innovative ways to combining content, web journey, personalised experiences and marketing automation
  • Self-motivated with a strong aim to succeed in a highly dynamic environment
  • Ability to multi-task in a fast-paced environment
  • Maintain an understanding of competitors, especially strengths and weaknesses of competitor solutions
  • Develop & maintain authoritative understanding of digital technologies and marketing trends
  • Provide creative and strategic content/input as part of the RFP or proposal process, presentations and client case studies
  • Participate & lead in customer workshops, presentations, and other working sessions as required
  • Ability to conduct and lead customer workshops
  • A good understanding of digital technologies in general e.g. web, mobile, CRM, etc.
  • Experience in a technical pre-sales, consulting, specific industry or digital marketing environment
  • Experience with marketing or ad technology e.g. analytics, personalization, web content management, digital asset management, Email, DMPs, CDPs, DSPs, Ad servers etc
  • Exceptional interpersonal, written, presentation, and communication skills

What the JD emphasized

  • Must be self-managed, adaptable and dedicated to customer success