Accounts Receivable Disputes Associate
Business Process Operations | Finance Operations
Same job available in 2 locations
Gilbert, Arizona, United States
Lake Mary, Florida, United States
Position Summary
Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Accounts Receivable Disputes Associate, you will have the ability to share new ideas and collaborate on projects as a consultant without the extensive demands of travel. If so, consider an opportunity with Deloitte under our Project Delivery Talent Model. Project Delivery Model (PDM) is a talent model that is tailored specifically for long-term, onsite client service delivery.
**Work you’ll do/Responsibilities **
- Dispute Investigation: Take full ownership of an assigned portfolio of customer deductions, including short payments, pricing discrepancies, shipping errors, and compliance-related fees.
- Root Cause Analysis: Conduct thorough research by gathering and analyzing data from various sources (e.g., ERP, portals, customer systems, proof of delivery) to determine the validity of each dispute.
- Customer & Internal Communication: Confidently communicate with customers and internal stakeholders (Sales, Customer Service, and B&C Process Teams) via phone and email to gather information, challenge invalid claims, and negotiate resolutions.
- Documentation Management: Meticulously compile and maintain all supporting documentation required to either approve a credit or deny and collect on an invalid deduction.
- Resolution & Recovery: Process approved credit memos accurately or work with the Collections team to pursue repayment for invalid claims.
- Trend Analysis & Reporting: Identify, track, and report on dispute trends to management, highlighting root causes and recommending preventative measures to reduce future deductions.
- Process Improvement: Actively participate in identifying and implementing process improvements to prevent recurring disputes and streamline the resolution workflow.
The Team
The Enterprise Performance Portfolio is a collection of Offerings that helps clients achieve the maximum possible impact and value from their investments in Finance, Supply Chain and IT operations. By taking a holistic view of these key business functions from strategy articulation through process design and technology enablement, we can help our clients navigate their challenges while operating components of their business. As our clients drive towards their digital future, Finance, Supply Chain, and IT play an increasingly important role in how these organizations interact with their customers, suppliers, and other key stakeholders. By combining our strategy, operations improvement, implementation, and operate capabilities, we can be more creative in how we deploy our resources and drive innovation at market pace.
Qualifications
Required
- Bachelor's degree or equivalent experience
- 1+ years of experience in accounts receivable, dispute/deduction management, or a related financial analysis
- Exceptional verbal and written communication skills are essential. Must be able to articulate complex issues clearly, negotiate effectively, and maintain professional correspondence
- Hands-on experience with a major ERP system (e.g., SAP, Oracle, NetSuite) is essential. Advanced proficiency in Microsoft Excel is also required
- Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
- Ability to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve
- Must be able to relocate or live in the Orlando, FL or Gilbert, AZ area
Preferred
- Analytical/ Decision Making Responsibilities
- Analytical ability to manage multiple projects and prioritize tasks into manageable work products
- Can operate independently or with minimum supervision
- Excellent Written and Communication Skills
- Ability to deliver technical demonstrations
#DeloitteNDO
Deloitte is committed to providing reasonable accommodations for people with disabilities. If you require a reasonable accommodation to participate in the recruiting process, please direct your inquiries to the Global Call Center (GCC) at USTalentCICInbox@deloitte.com.
**Recruiting tips**
From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.
Benefits
At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.
**Our people and culture**
Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ways of thinking, ideas, and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work.
Our purpose
Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. Learn more.
**Professional development**
From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.
As used in this posting, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see [https://www.deloitte.com/us/about](https://www.deloitte.com/us/about) for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.
Requisition code: 328416
Job ID 328416