Act Manager Rtl Smb-business Sls

Verizon Verizon · Telecom · Springfield, OH

This role is for an Act Manager in Retail SMB-Business Sales at Verizon. The primary focus is on introducing small and medium business customers to 5G products and services, driving sales through retail, digital, and outbound prospecting. The role involves demonstrating product value, generating new business, and servicing existing customers. While the role mentions using AI and advanced CRM tools, its core function is sales and customer engagement, not AI/ML development.

What you'd actually do

  1. Driving small business results through the retail channel by partnering with and mentoring Consumer Retail Sales Representatives.
  2. Growing your customer base by acquiring and retaining accounts in the small business segment.
  3. Utilizing solutions-based selling techniques to solve business problems for your customers.
  4. Outbound sales prospecting and customer visits.
  5. Servicing the needs of the existing customer base.

Skills

Required

  • Bachelor's degree or four or more years of work experience.
  • Three or more years of relevant experience required, demonstrated through work experience and/or military experience.
  • Experience in sales, marketing or customer service.
  • Valid driver's license.
  • Willingness to travel.

Nice to have

  • A degree - Associates or Bachelor's Degree or related certifications/college courses.
  • Outside sales experience including outbound prospecting.
  • Wireless sales experience exceeding quota.
  • Experience influencing a team to drive sales results.
  • Capability to drive positive results in a team environment.
  • People skills for influencing, negotiating, conflict resolution and the demonstrated ability to build trust and act as an influencer at all levels.