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About the Role We are seeking an experienced CRM Operations Manager. The role will join to help shape a vision for the Sales workflows, required capabilities, data and operations needed to support our Ads Sales team. This role will partner with our Product & Technology team in developing the CRM as well as Regional Sales Operations to ensure local market strategies are supported in a scalable global system. Ultimately, equipping our Field Sales teams with the best tools to support our Sales execution in compliment to our chosen Sales Methodology.
The right candidate is experienced in the domain of Sales Operations, and leans towards leveraging tools and technologies in support of Sales Operational workflows set out for Sales. They are already experts in how to drive best practice Sales workflows and do not seek to collate requirements, but validate their direction and partner with the Ads Regional Operations teams to shape a vision. This will require a high degree of judgment and stakeholder management skills to align on the right path forward. They are comfortable embracing the manual hands-on nature of new operational tasks, directly administering the CRM system with an intent to automate or codify into a vendor operator workflow to continue to scale. They seek out technology to continuously improve and evolve how we operate and are willing to learn the technical details themselves.
This is a role where influence without direct authority will be key to build partnerships with Regional Sales Operations and recodify local requests into scalable and repeatable approaches that all Markets can see value in.
This is an exciting time in Netflix Ads, where we are in the process of scaling up the team and the business model. This position will play a vital role in achieving this mission by setting up the Operations needed to scale the business in the next 3-5 years.
The role joins the Ads Central Operations team, with peers who are guiding our Customer Data Management, Analytics, Metrics & Reporting, Sales Planning process and developing our Sales motions in the CRM system. Jointly, the team is enabling Regional teams to strategize, plan, execute and measure our Ads Sales to maximize revenue growth.
Key Responsibilities
- CRM Operations: Working with the broader team, establish the operational processes required to maintain and run the CRM workflows supporting Sales and the Customer life cycle. Leverage the existing vendor-resourced operations team to perform workflow tasks and be a point of escalation to deal with more complex or ambiguous challenges. This may include multiple 3rd party tools or integrations deployed to create the full suite of capabilities for Sellers
- CRM Enhancements: Serving as the business owner to anticipate regional/local needs into scalable, globally cohesive solutions, acting as the single-threaded owner for Central Ops in partnership with Product Management
- Sales Execution Process Management: Overseeing the system and operational processes which guide our sellers in line with the developed Sales Methodology, by ensuring the CRM Opportunity and Activity tracking supports sellers to take the best action at the best time, in partnership with our Product Management team. Monitor seller behaviors and ways to improve the effectiveness of sellers through better CRM workflows.
- CRM Guidance & Policy: Partner with Product Management to set a vision of how the CRM can support the Sales Methodology. Act as a Central point for Regional Operations to document the CRM workflows and working cross-functionally on the release of updates to educate field teams alongside our Commercial Readiness & Enablement team
About you:
- 8+ years of experience in revenue operations, business analytics, or sales operations in a high-growth or media/technology company, able to speak to how a Sales or Revenue Operations function fits together and its value proposition
- Experience architecting operations to translate business strategy into system design
- Exceptional communication and presentation skills, with the ability to translate complex data into actionable insights for non-technical, senior audiences.
- Demonstrable experience in driving Sales workflows, regionally or globally
- A strategic mindset with the ability to think big-picture while also diving into granular details of the underpinning CRM operations
- Familiarity with CRM systems (e.g., Salesforce) and sales performance metrics.
- Exceptional analytical skills with a focus on data-driven decision-making, process improvement, and operational support.
- Excellent project management abilities, skilled at managing multiple workflows and deadlines in a fast-paced environment.
Generally, our compensation structure consists solely of an annual salary; we do not have bonuses. You choose each year how much of your compensation you want in salary versus stock options. To determine your personal top of market compensation, we rely on market indicators and consider your specific job family, background, skills, and experience to determine your compensation in the market range. The range for this role is $220,000.00 - $350,000.00.
Netflix provides comprehensive benefits including Health Plans, Mental Health support, a 401(k) Retirement Plan with employer match, Stock Option Program, Disability Programs, Health Savings and Flexible Spending Accounts, Family-forming benefits, and Life and Serious Injury Benefits. We also offer paid leave of absence programs. Full-time hourly employees accrue 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off. Full-time salaried employees are immediately entitled to flexible time off. See more details about our Benefits here.
Netflix is a unique culture and environment. Learn more here.
Inclusion is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner.
We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.