Risk and Resilience Technical Architect will join as a key member of Honeywell Aerospace Resilience team to support ServiceNow products development, consulting and delivering solutions and ongoing enhancements and operations of Fusion Risk Management (based on SalesForce Platform). Collaborate with stakeholders across cross-functional domains, and technical and teams. You will execute multiple projects parallelly through effective planning, situational adaptation, and strong decision-making capabilities. This position reports to the Director of Global Operational Resilience and Compliance.
Technical architect providing expertise across various ServiceNow modules including ServiceNow Integrated Risk Management (IRM), Third Party Risk Management (TPRM), modules, custom application and platform maintenance.
Develop expertise with the SalesForce.com platform services including the following activities: Configure custom objects, fields, and page layouts; build workflow and approval processes; build formulas and validation rules; build reports & dashboards; Build Flows and Process Builders; configure user roles, profiles, record sharing, and security settings
Responsible for end-to-end maintenance of Fusion and IRM & TPRM Modules in ServiceNow including development, deploying upgrades, testing.
Build & execute technical product roadmap in alignment with business strategic goals, streamline platform governance, maintenance procedures, develop coding standards.
Support performance analytics for reporting including integration with other systems for automation (PowerBI, Splunk, LEAP, One trust, Fusion etc..), user account and access management, and request fulfillment
Functional knowledge about Resilience, Governance, Risk & Compliance to support enhancement and build requirements
Consistently deliver value by improving core platform capabilities and alignment with future product releases
Collaborate with stakeholders across cross-functional domains, and technical and Leadership teams to roll out organization-wide initiatives.
Execute multiple projects parallelly through effective planning, situational adaptation, and strong decision-making capabilities.
Adoption of AI capabilities/tools within Fusion and ServiceNow.
Must have IT background and working knowledge on IT Technologies and contemporary tools: Fusion/Salesforce and ServiceNow
Prefer experience on HRSD ITAM(HAM) ITOM(Discovery) CSM Integrations Service Portal Performance Analytics UI Builder – Now experience
Salesforce Platform App Builder Certification Preferred or Able to Obtain within 6 months
Prefer candidate with minimum 2-4 year’s experience as SalesForce and ServiceNow Technical Architect
Demonstrate ability to manage medium to large scale projects
Customer focus, including the ability to prioritize the diverse needs of multiple business needs
Strong risk analysis and problem-solving skills
Must have excellent project management skills, project management certification a plus
Must have the ability to work well under pressure and comfortable dealing with competing priorities
Must be a self-starter; Experience working with external partners/vendors, customers and data providers
WE VALUE
**Certifications **
- SHRM – People Manager Qualification
- ServiceNow Certified System administrator
- ServiceNow Certified Implementation Specialist – ITSM
- ServiceNow Certified Implementation Specialist – Risk and Compliance
- ServiceNow Certified Implementation Specialist – Third-Party Risk Management
- ServiceNow Certified Implementation Specialist – Customer Service Management
- ITIL, Business Continuity & PMP certification
- Experience with MS Office, Project Management, Agile and Waterfall techniques
- Effectively demonstrates ability to deliver on complex situations or problems without guidance or supervision.
- Ability to prioritize, influence and work with cross-functional global teams
- Knowledge in other ServiceNow products - Development and implementation and experience
- Ability to foster good relationships, work independently and in collaboration with global teams