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Job Category
Sales
Job Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
Together with our employees, customers, and partners, we’re working to improve the state of the world. Our commitment to a values-driven culture—rooted in Trust, Customer Success, Innovation, and Equality—is why we’re consistently recognized among the world’s leading employers.
The Datacloud and Agentforce Solution Engineer is a key member of the pre-sales organisation. The focus of this role is to cover complex technical topics within the sales cycle, specifically for our Data Cloud and Agentforce solutions. You will be instrumental in helping our customers understand how these next-generation Salesforce capabilities fit and integrate into their existing architecture landscape.
A critical component of this role is acting as a hands-on technical expert who designs, develops, and delivers Proof of Concepts (POCs) and hackathons for Data Cloud and Agentforce solutions. This involves transforming architectural visions into tangible, working solutions that demonstrate the power of AI-driven, unified data to our customers. Topics will include AI/Machine Learning architecture, data unification, large-scale data architecture, data modeling, solution performance, and system integration patterns.
Your Impact – Responsibilities:
- Support the sales cycle, covering the technical architecture, data strategy, and AI capabilities of Data Cloud and Agentforce.
- Design, build, and present hands-on Proof of Concepts (POCs) and demonstrations for Data Cloud and Agentforce, showcasing their power and viability to technical stakeholders.
- Explain the technical and business benefits of the Salesforce Customer 360 platform, with a strong focus on Data Cloud and Agentforce, to IT and technical stakeholders.
- Understand, assess, and define technical customer requirements, focusing on AI, data management, and operational data utilisation.
- Advise CIO/CTO/CXO-level contacts and their IT teams on adopting cloud architectures, particularly how to leverage unified customer data and generative AI effectively.
- Answer deep technical questions related to the capabilities and integration of Salesforce Data Cloud, AI, and Agentforce solutions.
- Establish close relationships with customer technical stakeholders and act as a trusted advisor on data and AI strategy.
- Respond to RFPs, focusing on the technical components of data, AI, and integration.
- Coach and mentor fellow pre-sales colleagues on the technical aspects of Data Cloud and Agentforce.
- Be a thought leader on specific technology topics like Generative AI and Data Strategy.
- Drive innovation projects with impact (POCs, MVPs).
- Maintain awareness of technical best practices related to data governance, security, and compliance.
Minimum Qualifications:
- Proven track record of running hands-on, successful technical Proof of Concepts (POCs) for complex AI and/or Data solutions.
- Relevant background and deep technical expertise in AI, Machine Learning, and/or Advanced Data Solutions (e.g., CDP, Data Warehousing, Data Lake, etc.).
- Fluent in English and local language (Bahasa)
- Experience in pre-sales, e.g., solution engineering or technical architecture.
- Multi-year experience in software, system, or enterprise architecture disciplines.
- Strong understanding of data integration patterns, data synchronisation, and data volume considerations in a cloud environment.
- Good understanding of the architectural principles of cloud-based platforms, including SaaS, PaaS, multitenancy, and multi-tiered infrastructure.
- General interest in staying at the forefront of current technology developments and keeping knowledge up to date.
Preferred Qualifications:
- Direct experience with Salesforce Data Cloud, Agentforce, Marketing Cloud, or Service Cloud (Agentforce) solutions.
- Experience with Large Language Models (LLMs) and Generative AI architectures.
- Salesforce Certified Architect or relevant Data/AI certifications (e.g., AWS, Azure, GCP Data/ML certifications).
- Knowledge of relevant data privacy and compliance requirements is a plus.
- Knowledge of data architecture principles, including data modeling, ETL/ELT, data governance, and data quality.
Tentang SalesforceSalesforce adalah CRM AI terkemuka, di mana manusia dan agen bekerja sama untuk mencapai kesuksesan pelanggan. Di sini, ambisi bertemu dengan tindakan. Teknologi bertemu dengan kepercayaan. Dan inovasi bukan sekadar istilah populer — itu adalah cara hidup. Dunia kerja yang kita kenal sedang berubah, dan kami mencari Trailblazers yang bersemangat untuk meningkatkan bisnis dan dunia melalui AI, mendorong inovasi, dan menjaga nilai-nilai inti Salesforce di pusat segala hal. Siap untuk mengembangkan karier Anda di perusahaan yang memimpin transformasi tenaga kerja di era agen? Anda berada di tempat yang tepat! Agentforce adalah masa depan AI, dan Anda adalah masa depan Salesforce. Bersama dengan karyawan, pelanggan, dan mitra kami, kami bekerja untuk meningkatkan kondisi dunia. Komitmen kami terhadap budaya yang didorong oleh nilai-nilai — yang berakar pada Kepercayaan, Kesuksesan Pelanggan, Inovasi, dan Kesetaraan — adalah alasan mengapa kami secara konsisten diakui sebagai salah satu pemberi kerja terkemuka di dunia. Insinyur Solusi Datacloud dan Agentforce adalah anggota kunci dari tim pra-penjualan. Fokus peran ini adalah menangani topik teknis kompleks dalam siklus penjualan, khususnya untuk solusi Data Cloud dan Agentforce kami. Anda akan berperan penting dalam membantu pelanggan memahami bagaimana kemampuan Salesforce generasi berikutnya ini cocok dan terintegrasi ke dalam lanskap arsitektur mereka yang sudah ada. Komponen kritis dari peran ini adalah bertindak sebagai ahli teknis yang praktis yang merancang, mengembangkan, dan mengimplementasikan Proof of Concepts (POC) dan hackathons untuk solusi Data Cloud dan Agentforce. Ini melibatkan transformasi visi arsitektur menjadi solusi yang nyata dan berfungsi, yang menunjukkan kekuatan data terpadu yang didorong oleh AI kepada pelanggan kami. Topik yang dibahas meliputi arsitektur AI/Machine Learning, unifikasi data, arsitektur data skala besar, pemodelan data, kinerja solusi, dan pola integrasi sistem.Dampak Anda – Tanggung Jawab:
Mendukung siklus penjualan dengan membahas arsitektur teknis, strategi data, dan kemampuan AI dari Data Cloud dan Agentforce.
Merancang, membangun, dan mempresentasikan Proof of Concepts (POC) dan demonstrasi praktis untuk Data Cloud dan Agentforce, menampilkan kekuatan dan kelayakannya kepada pemangku kepentingan teknis.
Menjelaskan manfaat teknis dan bisnis platform Salesforce Customer 360, dengan fokus kuat pada Data Cloud dan Agentforce, kepada pemangku kepentingan IT dan teknis.
Memahami, mengevaluasi, dan mendefinisikan persyaratan teknis pelanggan, dengan fokus pada AI, manajemen data, dan pemanfaatan data operasional.
Memberikan saran kepada kontak tingkat CIO/CTO/CXO dan tim IT mereka tentang adopsi arsitektur cloud, terutama cara memanfaatkan data pelanggan terpadu dan AI generatif secara efektif.
Menjawab pertanyaan teknis mendalam terkait kemampuan dan integrasi solusi Salesforce Data Cloud, AI, dan Agentforce.
Membangun hubungan dekat dengan pemangku kepentingan teknis pelanggan dan bertindak sebagai penasihat tepercaya dalam strategi data dan AI.
Menanggapi RFP, dengan fokus pada komponen teknis data, AI, dan integrasi.
Membimbing dan membina rekan kerja pra-penjualan dalam aspek teknis Data Cloud dan Agentforce.
Menjadi pemimpin pemikiran dalam topik teknologi spesifik seperti AI Generatif dan Strategi Data.
Menggerakkan proyek inovasi berdampak (POC, MVP).
Menjaga kesadaran akan praktik terbaik teknis terkait tata kelola data, keamanan, dan kepatuhan.
Persyaratan Minimum:
Rekam jejak yang terbukti dalam mengelola Proof of Concepts (POC) teknis yang sukses untuk solusi AI dan/atau data yang kompleks.
Latar belakang relevan dan keahlian teknis mendalam dalam AI, Machine Learning, dan/atau Solusi Data Lanjutan (misalnya CDP, Data Warehousing, Data Lake, dll.).
Menguasai bahasa Inggris dan bahasa lokal (Bahasa).
Pengalaman dalam pra-penjualan, misalnya rekayasa solusi atau arsitektur teknis.
Pengalaman bertahun-tahun dalam disiplin arsitektur perangkat lunak, sistem, atau arsitektur perusahaan.
Pemahaman yang kuat tentang pola integrasi data, sinkronisasi data, dan pertimbangan volume data dalam lingkungan cloud.
Pemahaman yang baik tentang prinsip arsitektur platform berbasis cloud, termasuk SaaS, PaaS, multitenancy, dan infrastruktur berlapis.
Minat umum untuk tetap berada di garis depan perkembangan teknologi terkini dan memperbarui pengetahuan.
Kualifikasi yang Diutamakan:
Pengalaman langsung dengan solusi Salesforce Data Cloud, Agentforce, Marketing Cloud, atau Service Cloud (Agentforce).
Pengalaman dengan Model Bahasa Besar (LLMs) dan arsitektur AI Generatif.
Sertifikasi Salesforce Certified Architect atau sertifikasi Data/AI yang relevan (misalnya, AWS, Azure, GCP Data/ML).
Pengetahuan tentang persyaratan privasi dan kepatuhan data yang relevan merupakan nilai tambah.
Pengetahuan tentang prinsip arsitektur data, termasuk pemodelan data, ETL/ELT, tata kelola data, dan kualitas data.
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
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Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.