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Job Category
Customer Success
Job Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
Job Description Summary We believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives. At Salesforce Professional Services organization, we focus on delivering Salesforce's world-class product and project offerings to ensure customers are getting the most out of the Salesforce Platform. Our team is made up of thousands of the world’s leading Salesforce experts.
Come and be part of our team! Read more details below and apply if you feel this opportunity is for you!
YOUR IMPACT: Responsibilities We are looking for star implementers! You will be responsible for the successful development of Salesforce solutions for our customers. These technologies include but are not necessarily limited to Salesforce.com. Some of the names that might ring a bell are APIs, Apex, Lightning Web Components, Mobile Development Technologies, Integration, ETL, and low code configurations (Point and click). Here are some main responsibilities of the role:
- Manage the implementation of standard configurations and custom development, and data migration elements of a Salesforce implementation;
- Develop and deliver implementation to our customers, following solutions designed by our architectural layer;
- Understand a project's needs and deep dive to debug technical implementational issues;
- Liaise with Salesforce product teams to support client implementations;
- Work in an agile and collaborative environment and following our methodology;
- Working remotely, while collaborating with global teams for delivery across geographies.
MINIMUM QUALIFICATIONS
- Basic understanding of any programming language. JavaScript, Java, and Apex are preferred;
- Basic front-end development skills (HTML/CSS/JavaScript) LWC is a plus;
- Basic understanding of a version control system, Git is preferred;
- Familiarity with branching model. Git Flow is preferred;
- Proven analytical and problem-solving skills;
- Basic understanding of REST and SOAP API;
- Basic understanding of Agile methods;
- Basic knowledge of Salesforce settings and tools, such as Lightning App Builder, Flow, etc., is a plus;
- Salesforce Associate Certified/Admin and being Ranger in Trailhead is a plus;
- Your spoken English and Spanish language skills will be essential in keeping customers informed of progress and dealing with any concerns.
Soft-Skills
- Project skills
- Commitment to time and tasks
- Effective communication
- Empathy
- Work well in group
- Organization or planning
- Flexibility
- Desire to work in a fast-paced, challenging environment
- Highly motivated and results-oriented
- Active listener and Excellent communications skills
OUR TEAM VALUES
- TRUST: Trusts the company’s core values; shows integrity, transparency, and reliability
- LEADERSHIP: Be a great manager, focused on people development and wellbeing
- TEAM PLAYER: Proficient at collaboration and working with members of a team
- COMMUNICATOR: Speaks and writes with clarity, brevity, and purpose; explains the area of expertise clearly and confidently to others; influences and engages C-Level with authority and confidence
- LEARNER MINDSET: Proactively looks for knowledge and ways to learn continuously, influencing positively the learning environment
- ACTIVE LISTENING: listening actively with empathy and taking actions based on feedback
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
Accommodations
If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.
Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.
Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.