Agentic Partner Services Lead, Crm

Monday.com Monday.com · Enterprise · New York, NY · GTM

This role focuses on enabling and guiding CRM partners to build and deliver agentic AI services on the monday.com platform. The lead will help partners design, price, package, and implement these services, acting as a technical advisor and building standardized delivery playbooks. Success is measured by partner outcomes and customer adoption of agentic workflows.

What you'd actually do

  1. Help CRM partners design, price, and package repeatable, billable AI and agentic service offerings.
  2. Serve as a technical advisor to partners building and delivering agentic systems, from concept through live delivery.
  3. Run workshops with agency principals to align their service models with monday's AI capabilities.
  4. Review and refine partner build proposals to ensure agentic workflows are technically sound and deliverable.
  5. Work with internal Project Management and Professional Services teams to support early-stage implementations and drive customer success.

Skills

Required

  • Deep understanding of the sales and marketing agency model, including how agencies price, package, and sell professional services.
  • Strong conceptual grasp of agentic systems and AI workflows.
  • Demonstrated experience helping partners or clients build billable practices around new or emerging technologies.

Nice to have

  • Technical advisor to partners building and delivering agentic systems
  • Coordinate with monday's Partner Project Management and Professional Services teams
  • Build playbooks and delivery materials

What the JD emphasized

  • agentic services
  • agentic systems
  • agentic workflows
  • billable AI services practices
  • billable practices

Other signals

  • building partner ecosystem
  • enabling partners to build AI services
  • customer success with AI workflows
  • building playbooks for AI services