Amazon Ads is looking for an Agile Programmatic Solutions Consultant to support high-impact, time-bound customer initiatives on our demand-side platform, Amazon DSP.
As an Agile Programmatic Solutions Consultant (PSC), you will drive success across a dynamic portfolio of strategic customer projects — from advertiser onboarding and platform migrations to new feature adoption and account expansion. Rather than managing a standing book of business, you will be deployed rapidly across critical opportunities where your expertise, ownership, and speed to value directly shape customer outcomes. A core part of that impact is building lasting capability within the customers you serve: you don't just solve the problem in front of you, you equip customers to solve the next one themselves. The Agile PSC has deep experience in advertising technology and the programmatic domain, and applies that expertise to solve high-stakes challenges with urgency, precision, and a relentless focus on long-term customer success. In this customer-facing role, you will work closely with programmatic traders at agencies and advertisers, as well as Amazon Ads internal sales, product, and support teams to deliver measurable results within defined project timelines.
Key job responsibilities Taking full ownership of project-based customer engagements — from scoping and planning through execution and measurement — across a range of strategic use cases including onboarding, migrations, beta testing, and account expansion
Delivering targeted services such as onboarding support, feature training, platform consultation, and campaign strategy guidance within structured, time-bound engagements, with a focus on building customer sophistication at every stage
Analyzing and interpreting data to rapidly identify improvement areas, root causes, and actionable recommendations that drive customer outcomes within project timelines
Driving self-service enablement by developing scalable resources, repeatable frameworks, and customer-facing guidance that reduce dependency and accelerate independent platform proficiency
Driving the evolution of Amazon DSP by supporting customers through product beta participation, capturing and synthesizing customer feedback, and collaborating closely with cross-functional Amazon teams (Product Management, Engineering, Analytics, and Specialists)
Proactively sourcing and qualifying new project opportunities, contributing to intake and prioritization processes, and sharing knowledge and best practices that strengthen the broader PSC team
A day in the life As an Agile PSC, your work is structured around discrete, high-impact projects rather than a standing book of business — you move fluidly across customer engagements, taking full ownership of each project from scoping through delivery and holding yourself to the highest standards at every step. You are brought in at critical moments — a new advertiser coming onto the platform, a customer testing a new capability, a strategic account at an inflection point — and your job is to deliver a clear outcome within a defined window. You bring structure to ambiguity, advocate for customers in internal forums, provide troubleshooting support and triage when needed, and simplify and propagate customer feedback to inform product and services design. A key measure of success is the self-sufficiency you leave behind: customers who finish an engagement with you should be more capable, more confident, and less reliant on escalation than when you arrived — gradually developing into proficient, independent users of our DSP. Between projects, you are actively identifying the next opportunity and contributing to the knowledge base that makes the broader PSC team stronger.
You will be passionate about understanding customer objectives and addressing them using our book of services and engagement best practices to drive adoption of Amazon technologies. Your ownership, curiosity, and domain knowledge will allow you to comprehensively understand the details of our offerings and speak to them with passion, authority, empathy, and clarity — even in ambiguous or fast-moving situations.
About the team Amazon Ads helps brands create experiences that delight customers and deliver meaningful results. With 300+ million worldwide active customer accounts, and first-party insights based on shopping, streaming and browsing signals, brands can craft relevant campaigns that enhance customer experiences. Our solutions on Amazon.com, services like Twitch, IMDb TV, Alexa, Amazon Music, and partnerships with third-party publishers and exchanges make Amazon Ads the ultimate amplifier for brands to reach the right audiences in the right places, both on and off Amazon.
Our programmatic advertising platform, the Amazon Demand Side Platform (DSP), is becoming increasingly popular with major advertisers and agencies worldwide. We believe we understand e-commerce advertising better than anybody else and want to turn it into a science of its own that all users can leverage for their programmatic advertising.
Here at Amazon Advertising, we embrace our differences. We are committed to furthering our culture of inclusion. We have 13 employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences. Amazon's culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.
Our team puts a high value on work-life balance. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfilment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.
Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we're building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.
Basic Qualifications
- 3+ years of digital advertising and client facing roles experience
- Experience analyzing data and best practices to assess performance drivers
- Experience with annual brand and media planning
- 4+ years of experience in programmatic advertising in a consultative role, providing hands-on customer service
- Experience (technical and operational) with multiple domain areas of programmatic advertising technologies (DSP, RTB, bid shading, machine learning optimization, ad verification, ad tracking, ad attribution, bidding engines, second-price vs first-price auctions, pixel and tag managers, cookies, viewability, etc.)
- Experience in digital advertising and client-facing roles with a focus on data analysis
- Experience owning relationships with programmatic decision makers
- Ability to effectively present to and confidently communicate with business-to-business (B2B) customers, including facilitating onboarding and training, or presenting plans to customer leadership (e.g. Head of Programmatic at an agency or advertiser)
- Bachelor's degree in marketing, communications, or equivalent work experience
- Fluency in English
Preferred Qualifications
- Experience in e-commerce or online advertising
- Experience in omni-channel marketing, search engine marketing or search engine optimization
- Experience in digital analytics and/or DMP, CDP
- Vertical specialization (e.g. in entertainment, automotive, etc.) within programmatic advertising
- Proficient oral and written communication skills with ability to establish credibility with technical and non-technical business owners
- Organizational skills including prioritizing, scheduling, time management, and meeting deadlines
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, IL, Chicago - 68,400.00 - 119,700.00 USD annually