This position is part of the AWS Specialist and Partner Organization (ASP), where Specialists own the end-to-end go-to-market strategy for their respective technology domains, providing the business and technical expertise to help our customers succeed. Together, they provide customers with the expertise and scale needed to build innovative solutions for their most complex challenges.
The Business Development Specialist, AI Acceleration – Amazon Connect is responsible for driving the adoption of Amazon Connect's generative and agentic AI capabilities across global markets. This role leads the development and execution of AI-focused go-to-market strategies and orchestrates cross-functional alignment between AWS field teams and internal stakeholders to accelerate customer adoption and revenue growth.
Key job responsibilities
- Develop data-driven GTM strategies and frameworks that identify customer segments, market opportunities, and AI adoption pathways specific to Amazon Connect's generative and agentic AI capabilities
- Create and execute scalable AI-focused GTM campaigns with measurable goals, timelines, and success metrics — including sales plays, field enablement programs, and industry-specific use cases tied to Connect's 2026 growth objectives
- Drive alignment across diverse stakeholders including sales executives, product teams, and marketing to ensure coordinated execution of Connect's AI go-to-market strategy across global markets
- Build strategic relationships with C-suite executives and business leaders to position Amazon Connect's AI capabilities as a transformational solution for enterprise customer experience modernization
- Analyze market dynamics, competitive positioning (including emerging agentic AI entrants and hyperscalers), and customer needs to inform strategic recommendations and multi-year planning for Connect
- Lead cross-functional initiatives that improve Amazon Connect's GTM capabilities, operational excellence, and business rhythms — including field enablement, pipeline development, and adoption acceleration programs
A day in the life You'll analyze Amazon Connect adoption data and market trends to identify growth opportunities, then translate insights into actionable GTM strategies. Your day involves collaborating with internal stakeholders—sales leaders, product teams, marketing, partner organizations, and enablement—to align on campaigns, messaging, and field execution. You'll engage directly with customers—enterprise C-suite executives and contact center leaders—to understand their customer experience transformation needs and position Connect's generative and agentic AI capabilities as the solution.
Problems you'll solve:
For customers: Articulating the ROI of cloud contact center migration and AI-powered customer service in an increasingly competitive CX landscape
For field teams: Removing sales friction through playbooks, tools, and competitive positioning against emerging agentic AI entrants and hyperscalers
For the business: Accelerating revenue growth through repeatable, scalable GTM motions across enterprise target segments
About the team The AI Acceleration Business Development team for Amazon Connect is a dynamic, high-impact group that sits at the intersection of strategy, sales, and AI innovation. Our mission is to accelerate Connect's growth by developing data-driven go-to-market strategies that drive adoption of Connect's generative and agentic AI capabilities — unlocking new market opportunities and enabling our field teams to win in an AI-first CX market.
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.
Basic Qualifications
- 5+ years of working with Core Cloud Technology Services, including, but not limited to Compute, Edge, Hybrid, Security, and/or Networking experience
- 5+ years of working with Business Application Technologies, including, but not limited to End User Compute (EUC), Supply Chain, Contact Center as a Service, Consumer Data Applications, Encrypted Communications, and/or Communication Developer Services experience
- 5+ years of Go-To-Market, Business Development, Sales, or Consulting experience
- Bachelor's degree
- Experience developing strategies that influence leadership decisions at the organizational level
Preferred Qualifications
- Experience interpreting data and making business recommendations
- MBA
- Experience selling cloud solutions at a software company or equivalent
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, IL, Chicago - 147,900.00 - 200,100.00 USD annually USA, MA, Boston - 147,900.00 - 200,100.00 USD annually USA, NY, New York - 162,700.00 - 220,200.00 USD annually USA, WA, Seattle - 147,900.00 - 200,100.00 USD annually