This position is part of the AWS Specialist and Partner Organization (ASP), where Specialists own the end-to-end go-to-market strategy for their respective technology domains, providing the business and technical expertise to help our customers succeed. Together, they provide customers with the expertise and scale needed to build innovative solutions for their most complex challenges.
The Business Development Specialist, AI Acceleration – Amazon Connect is responsible for driving the adoption of Amazon Connect's generative and agentic AI capabilities across global markets. This role leads the development and execution of AI-focused go-to-market strategies and orchestrates cross-functional alignment between AWS field teams and internal stakeholders to accelerate customer adoption and revenue growth.
Key job responsibilities
- Develop data-driven GTM strategies and frameworks that identify customer segments, market opportunities, and AI adoption pathways specific to Amazon Connect's generative and agentic AI capabilities
- Create and execute scalable AI-focused GTM campaigns with measurable goals, timelines, and success metrics — including sales plays, field enablement programs, and industry-specific use cases tied to Connect's 2026 growth objectives
- Drive alignment across diverse stakeholders including sales executives, product teams, and marketing to ensure coordinated execution of Connect's AI go-to-market strategy across global markets
- Build strategic relationships with C-suite executives and business leaders to position Amazon Connect's AI capabilities as a transformational solution for enterprise customer experience modernization
- Analyze market dynamics, competitive positioning (including emerging agentic AI entrants and hyperscalers), and customer needs to inform strategic recommendations and multi-year planning for Connect
- Lead cross-functional initiatives that improve Amazon Connect's GTM capabilities, operational excellence, and business rhythms — including field enablement, pipeline development, and adoption acceleration programs
A day in the life You'll analyze Amazon Connect adoption data and market trends to identify growth opportunities, then translate insights into actionable GTM strategies. Your day involves collaborating with internal stakeholders—sales leaders, product teams, marketing, partner organizations, and enablement—to align on campaigns, messaging, and field execution. You'll engage directly with customers—enterprise C-suite executives and contact center leaders—to understand their customer experience transformation needs and position Connect's generative and agentic AI capabilities as the solution.
Basic Qualifications
- Experience in a professional field or military
- Experience developing strategies that influence leadership decisions at the organizational level
- Experience managing programs across cross functional teams, building processes and coordinating release schedules
- Experience working with Core Cloud Technology Services, including, but not limited to Compute, Edge, Hybrid, Security, and/or Networking
- Experience in Go-To-Market, Business Development, Sales, or Consulting
Preferred Qualifications
- Experience interpreting data and making business recommendations
- MBA
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.