AI is the most transformational technology of our time, capable of tackling some of humanity’s most challenging problems. Amazon is investing in generative AI and the responsible development and deployment of large language models (LLMs) across all of our businesses. Come build the future of human-technology interaction with us!
Key job responsibilities As Team Manager, you will be responsible for:
- Manage job assignment on a day-to-day basis, monitoring performance on job or queue adherence, volume, and quality
- Support hiring and training of new Associates
- Ensure productivity is maximized through supervision, training, analysis, and feedback of performance data on a periodic basis
- Develop the work schedule for the week by balancing work across various workflows and/or navigating competing delivery priorities
- Liaise with Program Management and other global operations team leads to manage risks & propose mitigation strategies
- Track quality and utilization metrics
- File and track tickets, following up on blocks to productivity
- Provide regular, formal & informal feedback to direct reports
- Identify and help implement process-related improvement using methodologies such as Kaizen, six sigma, or lean
A day in the life We are seeking an experienced team manager to join our operations in The Hague to develop, manage, and support our Data Services team with speech and language solutions.
About the team The AGI-DS organization provides data creation, curation, and analytics services to help develop, test, and train the Alexa AI. We work closely with Amazon Machine Learning (ML) Science and modelling teams, providing the critical data they need to improve Alexa’s speech recognition and language understanding capabilities.
Basic Qualifications
- Bachelor Degree (any subject) or advanced college education or experience in a Leadership or related position with management
- Proficiency verbal and written communication in Dutch and English
- Experience in understanding performance metrics and developing them to measure progress against key performance indicators
Preferred Qualifications
- Experience with process improvement/quality control tools and methods
- Demonstrated ability to lead talent within a team, work cross-functionally, and build consensus on difficult issues
- Excellent communication, strong organizational skills and very detail-oriented
- Strong interest in hiring and developing people in their respective roles
- Leadership experience in coaching and performance management
- Experience in managing process and operational escalations
- Experience with aspects of speech and language technology
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.
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