We are building the next generation of AI and autonomous agents that can reason, plan, act, and learn to solve critical problems in operations at the huge scale of the world’s largest bank.
As a Senior Product Associate in AI for Operations team, you will leverage your AI and leadership expertise to set strategy and lead researchers, engineers, and designers building agentic AI pipelines and orchestrations to automate bank operations and workflows.
The AI for Operations team for Corporate and Investment Banking operations is transforming the bank by leveraging the latest advancements in agentic AI and LLMs. This is a high-visibility role, positioned at the intersection of product strategy, AI development, and enterprise-level operational workflows.
Job responsibilities
- Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery
- Define and measure baseline business metrics for AI products and validate that production performance meets established goals and success criteria.
- Build demos and prototypes using code agents and work with cross-functional teams of engineers, designers, analysts, and front-office business leads to define product requirements that drive impact on our top-level product strategy
- Translate user and business needs into strategy and actionable requirements
- Write and own user stories and Product Requirements Documents (PRDs)
- Contribute to our team-wide and firm-wide AI presentations
- Considers and plans for upstream and downstream implications of new product features on the overall product experience
- Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers
- Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle
- Writes the requirements, epics, and user stories to support product development
Required qualifications, capabilities, and skills
- 3+ years of experience or equivalent expertise in product management or a relevant domain area
- 1+ years of experience in a company with strong product management culture
- Proficient knowledge of the product development life cycle
- Experience in learning new businesses and mapping out pain points and opportunities.
- Experience driving full or parts of the product lifecycle for products, writing product documents, and leading tech teams from idea to alignment and through execution and launch
- Familiarity with AI model architectures, such as Large Language Models, and methods such as prompting, context engineering, fine-tuning, RAG, MCPs, and agentic frameworks
- Great communication skills
- Experience in product life cycle activities including discovery and requirements definition
- Developing knowledge of data analytics and data literacy
- Bachelor’s degree or equivalent practical experience
Preferred qualifications, capabilities, and skill
- Advanced degree in Computer Science, engineering, or related field
- Proven track record of delivering and launching successful products at scale
- Experience driving tech transformation for large digital operations
- Experience in presenting strategy and progress to senior leads.
#CIBAppliedAI