The Opportunity
From the moment you wake up until you go to bed, almost every piece of media you consume, every app you use, and every online purchase you make involves an Adobe product. Customer Journey Analytics is the premier solution that helps marketers understand customer behavior through precise, timely, and insightful data — uncovering the most valuable segments and channeling those insights to run an entire business.
What We Are Looking For
We're looking for an AI Software Engineer to build and improve the data and service foundations behind Customer Journey Analytics. This is not a pure AI role and not a traditional big-data role — we want engineers who recognize that AI systems depend heavily on the quality of the platforms supporting them.
You likely have:
- 3–5 years of hands-on experience with distributed systems, backend services, or data platforms.
- Experience with event streaming (Kafka, Flink, Kinesis, or similar) and data pipelines (Spark, Databricks, or comparable).
- Familiarity with production operations: Kubernetes, CI/CD, monitoring, alerting, and incident response.
- Strong engineering fundamentals (Java preferred; Python familiarity a plus).
- A pragmatic approach: you care about correctness, performance, reliability, and cost — not just features.
What You'll Do
- Design and develop components and subsystems within the data platform, taking on features of moderate complexity.
- Work across multiple domains and modules — debugging integration issues, recognizing dependencies, and understanding how your work fits into the larger system.
- Write quality code that meets team standards, own test plans for your features, and deploy and validate your work in production.
- Collaborate with product management, design, and data science to turn requirements into testable solutions.
AI-Related Expectations
You do not need qualifications as an AI researcher. You do need to be comfortable using development tools enhanced by AI within established standards, and apply AI techniques to improve workflows with measurable product value. You should think critically about observability and failure modes for AI-assisted features, and care about responsible AI principles when shipping user-facing functionality.
AI here is embedded within the system, not a nice-to-have.
Nice to Have
Scala; Jenkins/Argo or similar CI/CD tooling; observability tools (Prometheus, Grafana, Splunk); experience with high-traffic systems; prior exposure to LLM APIs or AI-powered services in production.
Why This Role Is Different
You'll work on a stable, widely used product, not a greenfield experiment. You'll operate real systems with real customers and real consequences. And you'll grow rapidly across domains, with increasing independence and impact.
About Adobe
Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.
Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours.
** Let’s Adobe together**
At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create.
Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more.
Adobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call +1 408-536-3015.
AI Use Guidelines for Interviews: Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work, your application may not move forward in the process.
At Adobe, we empower employees to innovate with AI — and we look for candidates eager to do the same. As part of the hiring experience, we provide clear guidance on where AI is encouraged during the process and where it’s restricted during live interviews. See how we think about AI in the hiring experience.