Aircraft Systems Engineer (Operations Center)
Company:
Boeing Singapore Pte Ltd.
Boeing Commercial Airplanes (BCA) has an opportunity for an Aircraft Systems Engineer (Operations Center) to join the Boeing Operations Center (BOC) and based in Singapore office.
The Aircraft Systems Engineer (Operations Center) will have broad knowledge of Boeing Commercial Airplane systems to support a 24/7 fast-paced environment, solving Urgent/AOG customer issues. The ideal candidate will have broad knowledge of Boeing aircraft hydro-mechanical systems, fluid systems, landing gear systems, payloads systems, environmental control systems, propulsion & fuel systems, electrical systems, avionics systems, flight controls systems, general systems design and/or repair, and systems troubleshooting.
The Aircraft Systems Engineer (Operations Center) troubleshoots various airplane systems problems in real time for operators around the world. When troubleshooting cannot be accomplished in real-time the Systems Engineer researches complex technical, maintenance, operational, and quality issues to disposition Customer inquiries to resolution.
An Aircraft Systems Engineer (Operations Center) represents the Boeing Company to airline customers throughout the world with the mission to enhance the working relationship between the Boeing Operations Center (BOC), Boeing Field Service (BFS), and customer Maintenance Operations Control Centers (MOCC). Assists Operators with post-delivery regulatory actions applicable to their airplanes. Assures and sustains product design, integrity, and safety for in-service airplanes. Analyzes equipment failures to determine root causes; participates in developing design, operational, and logistical changes to enhance safety and efficiency; and reduce cost while optimizing continuous operations.
Position Responsibilities:
- Develops airplane solutions that resolve Urgent/AOG systems problems.
- Generates interim and final engineering solutions to return airplanes to revenue service.
- Develops solutions utilizing sound engineering logic, experience, and available published data.
- Assesses system failures and develops solutions for continued safe operation of aircraft.
- Conducts root cause analysis and develops corrective action to rectify problems.
- Analyzes reported problems for potential safety issues.
- Provides troubleshooting assistance to customers via phone, email, or Boeing Communications System.
- Collaborates with other support groups to develop solutions
- Communicates directly with customers to understand problems and underlying issues.
- Communicates customer's perspective to other organizations.
- Conducts research on product problems, including analyzing drawings, online data, past performance data, and other engineering resources.
- Writes customer correspondence for continued safe operation and maintenance of equipment.
- Ensures supplier and build partner compliance with Boeing standards.
- Possesses a customer-first attitude that results in an excellent customer experience every time.
- Creates initial plans for on-site support to customer operations.
- Develops and provides technical briefings for management, customers, and engineering personnel.
- Develops and implements technical training curriculum for internal or external customers.
- Develops and implements process improvements.
- Develops and maintains group performance metrics.
- Leads efforts that drive customer self-sufficiency.
- Coaches and mentors less experienced team members.
This position is expected to be 100% on-site.
Basic Qualifications (Required Skills/ Experience):
- Bachelor of Science degree in Engineering, Engineering Technology (including Manufacturing Technology), Computer Science, Data Science, Mathematics, Physics, Chemistry or non-US equivalent qualifications directly related to the work statement.
- 5+ years of experience troubleshooting multiple airplane systems (e.g. Avionics, Electrical, Mechanical, Hydraulics)
- Experience preparing and presenting technical content to customers, peers, mechanics, and executives.
- Ability to support regular and emergent domestic or international travel to support our customers.
- Willingness to work a non-standard schedule, which may include working “7days-on/7days-off”, holidays and weekends, and second or third shift hours to support the Boeing fleet operating in a 24/7/365 environment.
- Effective written and verbal communication skills
Preferred Qualifications (Desired Skills/Experience):
- Microsoft Office products skills.
- ABET degree.
- Experience establishing and maintaining strong business relationships with airlines.
- Customer service experience.
- Boeing 7-Series and/or McDonnell Douglas aircraft experience.
- Experience with US and/or foreign aircraft certification/regulatory processes (Part 25, Part 121, Part 145)
Other job-related information:
- Benefits and pay are determined in line with Singapore labor market practices. This is not an expat assignment.
Language Requirements:
Not Applicable
Education:
Bachelor's Degree or Equivalent
Relocation:
Relocation assistance is not a negotiable benefit for this position.
Security Clearance:
This position does not require a Security Clearance.
Visa Sponsorship:
Employer will not sponsor applicants for employment visa status.
Contingent Upon Award Program
This position is not contingent upon program award
Shift:
Shift Worker (Singapore)