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Job Category
Sales
Job Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
Role Overview
As an Alliance Solutions Engineer, you will support the growth of our partner ecosystem in Korea and facilitate solution knowledge exchange with our counterparts. You will be responsible for creating accessible educational content, guiding partners through Salesforce basics, and ensuring regional SE teams stay connected on best practices.
Key Responsibilities
- Learning Content & Program Development
- Content Creation: Develop and adapt diverse training materials focused on Salesforce solutions, security protocols, and platform architecture.
- Strategic Planning: Contribute to the annual training strategy, ensuring the curriculum incorporates the latest solution updates and adheres to industry best practices.
- Technical Training Delivery (In-person & Virtual): Conduct comprehensive, practical training sessions, ranging from foundational to advanced levels, to enhance partner technical proficiency.
- Asset Management: Systematically organize and maintain all educational resources, including session recordings, demonstration scripts, and localized success stories.
- Partner Engagement & Support
- Technical Consultation: Serve as the primary technical resource for partners, addressing inquiries related to Salesforce and its features.
- Quality Assurance Workshops: Facilitate Partner Quality Assurance workshops to diagnose partner challenges and provide pragmatic, experience-based recommendations.
- Cross-functional Collaboration: Collaborate closely with internal Specialist Solution Engineers (SEs) and Account Solution Engineers (SEs) to resolve partner-related issues and monitor project health.
- Knowledge Exchange: Interface with Solution Engineering teams across Korea and Japan to exchange critical insights, such as industry-specific system designs and successful client implementations.
Required Qualifications
- Professional Experience: Approximately 4–5 years of experience in IT or solution consulting. (Prior Salesforce experience is beneficial, though not mandatory.)
- Technical Acumen: A robust understanding of CRM solutions and a proactive interest in emerging areas such as AI, Security, Platform technology, and Cloud project methodologies.
Communication Skills: Demonstrated proficiency in creating professional presentations; proficiency in English or Japanese is advantageous for regional team engagement.
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
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Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.