Position Summary...
What you'll do...
Job Summary:
The **Analyst –Business Support- Quality Assurance **is responsible for completing claim quality reviews, quality measurement, and quality reporting and for supporting quality execution and continuous improvement across Walmart Claims Services (WCS). The Analyst partners with claims leadership and cross-functional stakeholders to strengthen alignment, transparency, reserve adequacy, and overall claim handling quality.
About the team:
The Claims Center of Excellence (CoE) Quality team drives quality assurance, governance, and continuous improvement initiatives across Walmart Claims Services. The team partners with Claims, Underwriting, Actuarial, Internal Audit, and Third-Party Administrators (TPAs) to ensure high standards of claim handling, regulatory compliance, and operational excellence.
What You’ll Do
- Perform quality claim reviews, analyze trends and reserve adequacy, and identify key quality drivers and risks.
- Partner with claims leadership and stakeholders to communicate insights and support data-driven decisions.
- Support structured workflows for aggregate account reviews and ensure timely, accurate completion.
- Collaborate on actionable improvement plans to enhance claim handling practices and operational outcomes.
- Provide guidance on quality tools, dashboards, and reporting to strengthen quality governance and compliance.
What You’ll bring
- Bachelor’s degree required; MBA or equivalent advanced degree preferred.
- 4–5 years of experience in claims processing or insurance operations with strong knowledge of claims handling practices.
- Experience working with carriers and/or Third-Party Administrators (TPAs).
- Strong analytical skills with proficiency in Microsoft Office tools (Excel, Word, PowerPoint, Access) and web-based systems.
- Ability to manage multiple priorities independently while collaborating effectively with cross-functional teams.
About Walmart Global Tech
Imagine working in an environment where one line of code can make life easier for hundreds of millions of people. That’s what we do at Walmart Global Tech.
We’re a team of software engineers, data scientists, cybersecurity experts and service professionals within the world’s leading retailer who make an epic impact and are at the forefront of the next retail disruption.
People are why we innovate, and people power our innovations. We are people-led and tech-empowered.
We train our team in the skillsets of the future and bring in experts like you to help us grow.
We have roles for those chasing their first opportunity as well as those looking for the opportunity that will define their career.
Here, you can kickstart a great career in tech, gain new skills and experience for virtually every industry, or leverage your expertise to innovate at scale, impact millions and reimagine the future of retail.
Walmart’s culture sets us apart, and we know being together helps us innovate, learn and grow great careers.
This role is based in our Bangalore office for daily work, with the flexibility for associates to manage their personal lives.
Benefits
Beyond our great compensation package, you can receive incentive awards for your performance.
Other great perks include a host of best-in-class benefits maternity and parental leave, PTO, health benefits, and much more.
Belonging
We aim to create a culture where every associate feels valued for who they are, rooted in respect for the individual.
Our goal is to foster a sense of belonging, to create opportunities for all our associates, customers and suppliers, and to be a Walmart for everyone.
At Walmart, our vision is "everyone included."
By fostering a workplace culture where everyone is—and feels—included, everyone wins.
Our associates and customers reflect the makeup of all countries where we operate.
By making Walmart a welcoming place where all people feel like they belong, we’re able to engage associates, strengthen our business, improve our ability to serve customers, and support the communities where we operate.
Equal Opportunity Employer
Walmart, Inc., is an Equal Opportunities Employer – By Choice.
Minimum Qualifications...
__Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications. __
Bachelor’s degree in Business Management, Logistics, Computer Science, or related field OR 2 years’ experience in operations, retail, project management, or related area.
Preferred Qualifications...
__Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications. __
1 year’s Walmart Home Office experience., Master’s degree in Business Administration.
Primary Location...
Building 10 (sez), Cessna Business Park, Kadubeesanahalli Village, Varthur Hobli , India