Analyst, Elite Care Primary

Visa · Fintech · Bogota, Colombia, CO

This role is an individual contributor analyst position within Visa's Elite Care team, focusing on problem-solving and identifying innovative solutions in the financial services and payments industry. The analyst will work independently, handling multiple tasks, managing client relationships, and ensuring high-quality operational results. A strong understanding of credit card processing and payments gateways is required, along with excellent interpersonal and organizational skills. The role is customer-focused and requires adaptability in changing environments.

What you'd actually do

This individual contributor role involves problem solving and identifying innovative solutions.
The analyst will operate independently, receiving guidance only in complicated situations.
Commitment to delivering exceptional client experiences.
Ability to work under pressure and handle multiple tasks simultaneously.
Strong relationship management, strategic thinking, and problem-solving skills.

Skills

Required

Bachelor's degree with 2+ years in financial services, payments, software, or information services industries
Commitment to delivering exceptional client experiences
High attention to details
Ability to work under pressure and handle multiple tasks simultaneously
Strong relationship management, strategic thinking, and problem-solving skills
Customer-focused mindset with an ability to empathize with clients and resolve issues efficiently
Understanding credit card processing, payments gateways, and related technologies
Sound business decision-making, goal setting, and achieving high-quality operational results
Prioritization and management of customer expectations, both in team and independent settings
Developing and managing adaptable plans in changing environments
Excellent interpersonal skills with a proven record of customer satisfaction
Solid organizational, conceptual, and logical problem-solving abilities
Ability to establish productive working relationships
Efficient in Microsoft office (Outlook, Excel, Word and Power Point)
Mastery of English

Nice to have

fluency in additional languages is a plus depending on the region (European, CEMEA, LAC)

What the JD emphasized

financial services
payments
client experiences
problem-solving skills

Read full job description

About Us Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.

Job Description

This individual contributor role involves problem solving and identifying innovative solutions. The analyst will operate independently, receiving guidance only in complicated situations.

Qualifications

Bachelor's degree with 2+ years in financial services, payments, software, or information services industries.

· Commitment to delivering exceptional client experiences.

· High attention to details.

· Ability to work under pressure and handle multiple tasks simultaneously.

· Strong relationship management, strategic thinking, and problem-solving skills.

· Customer-focused mindset with an ability to empathize with clients and resolve issues efficiently.

· Understanding credit card processing, payments gateways, and related technologies.

· Sound business decision-making, goal setting, and achieving high-quality operational results.

· Prioritization and management of customer expectations, both in team and independent settings.

· Developing and managing adaptable plans in changing environments.

· Excellent interpersonal skills with a proven record of customer satisfaction.

· Solid organizational, conceptual, and logical problem-solving abilities.

· Strong relationship management, strategic thinking, and problem-solving skills.

· Ability to establish productive working relationships.

· Efficient in Microsoft office (Outlook, Excel, Word and Power Point).

· Mastery of English, fluency in additional languages is a plus depending on the region (European, CEMEA, LAC).

Visa is an EEO Employer

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.