Analyst Ii, Technology Operations - Ecommerce

Walmart Walmart · Retail · Bentonville, AR

This role focuses on analyzing business performance data, triaging issues, and deriving insights using data and AI tools to improve eCommerce performance. It involves collaborating with business partners, managing escalations, and presenting findings. While it mentions leveraging AI tools, the core responsibilities are data analysis and operational support rather than building AI models.

What you'd actually do

  1. Analyze business performance data to triage and root cause transactability issues using available systems and tools to identify top drivers and trends
  2. Leverage data and AI tools to derive insights, handle large datasets, and identify trends that inform business strategies on how to improve performance
  3. Support and manage reported transactability issues and escalation workflows to ensure process efficiency, operational consistency, and timely resolutions
  4. Collaborate with business partners to align analytical approaches and ensure consistent strategy execution

Skills

Required

  • Experience in data analytics
  • Strong problem-solving skills
  • Experience in project management
  • Highly effective storytelling capabilities
  • A data-driven mindset
  • Ability to adapt, pivot, and thrive in a fast-paced digital retail environment
  • Bachelor’s degree in Computer Science, Engineering, Business Administration, Operations Management, or related area OR 2-5 years of experience in Data Analytics, eCommerce Operations, Project Management, or similar roles
  • Experience in corporate-level storyboarding and communication skills
  • Experience in SQL and other data analysis tools, including visualization tools such as Tableau or Looker

Nice to have

  • familiarity with Python, R, and machine learning techniques for data analysis