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Job Overview This role is responsible for complete contract life cycle process. Facilitate the contracting and amendment processes for and with our partners from request to execution. You will need to communicate clearly, effectively, and courteously and provide accurate and timely information. You will need to have a good understanding of contract terms and conditions and drive accurate and effective agreement drafting, approval gathering and data integrity while staying in compliance with SOX controls. The Analyst will proactively guide the sales team members through the contract life cycle to ensure appropriate billing for Business and Government customers. The Analyst will direct data entry work to the CSCA support staff as appropriate and will work with the CSCA Senior Analyst to successfully launch new sales initiatives as needed.
General Responsibilities:
The Analyst will maintain the contract database, draft contracts, request contracts from Legal, facilitate signatures, drive contract execution and monitor agreement status. This position will also review agreements to ensure that important contract terms are approved by business partners, drafted and captured in the system accurately and that they reflect the true business vision of executive management. The Analyst is responsible for monitoring shared mailboxes and responding to incoming requests that may include but not limited to the following.
Process the Federal/State/Local/Education/Business contract life cycles management
Follow the escalation process and guidelines and ensure proper handover and communication of the issue status and resolution
Partner with Sales leadership and various functional teams across T‐Mobile to drive:
-Accurate and effective agreement drafting
Approval gathering
Data integrity and SOX controls compliance
Manage existing ageing and incomplete contracts through to completion
Responsible for following up with internal customers to ensure their satisfaction and closure of issues
Monitor the progress of the CLMs through the dashboards, ensure SLA goals are met, and maintain records
Participate in training and knowledge-sharing sessions to update your skills and knowledge
Attend the scheduled sessions, actively participate in the discussions, and apply the learned skills and knowledge to your work
Adhere to the CSCA policies, procedures, and standards
Comply with the rules and regulations of the CSCA department and the company to maintain a high level of professionalism and quality in your work meeting QA, SLA, and KPI goals
Analyze and monitor monthly reports. Responsible for gathering and interpreting metric data and communicating gaps, trends and areas of opportunity to individuals and management. Also responsible for other Duties/Projects as assigned by business management as needed.
Proactively train sales managers and partners on processes to gain efficiencies. Train the offshore support team on new processes or tasks that are assigned to them.
Responsible for the creation and maintenance of process documentation, contract terms and/or Federal Acquisition Regulations (FAR) list and process workflow as needed. Proactively make recommendations on process changes to ensure compliance and efficiency.
Education and Work Experience:
- Bachelor's Degree Legal, Contract Management, or related field (Preferred)
- Relevant contract implementation experience with ability to work independently and with a team. Good partner/customer relationship building history.
Knowledge, Skills and Abilities:
- Project Management - Able to lead groups of people from various departments; able to plan and organize; good follow up; ability to facilitate meetings.
- Problem Solving - Curious, self-driven, and an excellent problem solver. Comfortable with ambiguity in a fast-paced environment.
- Systems - Proficiency in Windows and Linux operating systems, Microsoft Office applications, and common software tools, such as antivirus, backup, and encryption software. Knowledge of SAP, Salesforce, DocuSign, or similar applications.
- Adaptability - Ability to work independently and as part of a team, and to prioritize and manage multiple tasks in a fast-paced environment.
- Relationship Building - Foster relationships with key cross-functional partners and internal stakeholders and develop strong partnerships to obtain results on behalf of CSCA.
- Analytical - Ability to analyze and discuss complex contracts and other documents.
- Continuous Improvement - Willingness to learn new technologies and skills, and to keep up with the latest trends and best practices, by attending training sessions and reading relevant materials.
- Communication - Excellent communication skills, both verbal and written and ability to explain any issues in simple and clear terms to internal and external customers.
- At least 18 years of age
- Legally authorized to work in the United States
Travel: Travel Required (Yes/No): No
DOT Regulated: DOT Regulated Position (Yes/No): No Safety Sensitive Position (Yes/No): No
Base Pay Range: $57,800 - $104,300
Corporate Bonus Target: 10%
The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.
At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, https://paylookup.t-mobile.com/paylookup?reqID=REQ353012¶dox=1
At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out _www.t-mobilebenefits.com_.
Never stop growing! As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.