Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
Job Summary
This job is responsible for supporting the National Revenue Sharing Application (NRSA) solution within the Customer Accounting Technology organization. It involves testing system changes, resolving complex issues, and enhancing system processes. The role supports the department by translating business requirements and ensuring a positive user experience.
Job Description
Responsibilities:
- Participating in technical projects aimed at addressing system defects, enhancements, and ensuring data integrity
- Working with technical teams to test and implement system upgrades and releases
- Translating functional requirements into technical specifications to support system implementations
- Acting as a higher-level escalation point for complex system support cases
- Implementing innovative solutions and policy changes to improve processes and customer service
- Utilizing process design expertise to present technical solutions to functional challenges
- Supporting the configuration and documentation of third-party vendor integrations
- Recommending functional and technical enhancements based on analysis of new system features
- Documenting and executing test scenarios to validate system changes
- Providing input to optimize the application user experience based on feedback and testing results
- Consistent exercise of independent judgment and discretion in matters of significance.
- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
- Other duties and responsibilities as assigned.
Employees at all levels are expected to:
- Understand our Operating Principles; make them the guidelines for how you do your job.
- Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
- Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
- Win as a team make big things happen by working together and being open to new ideas.
- Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
- Drive results and growth.
- Support a culture of inclusion in how you work and lead.
- Do what's right for each other, our customers, investors and our communities.
Additional Job Description
Responsible for developing and maintaining automation solutions, delivering accurate and timely data reporting, building and supporting ETL processes, driving ongoing process improvements, leveraging Python and SQL for data transformation and analysis, and ensuring effective communication and collaboration across technical and business teams.
Develop detailed functional and technical specifications to guide NRSA solution design, development, and implementation.
Conduct feasibility and impact studies to support the development of new or enhanced information systems aligned with current and future business needs.
Integrate and validate data from multiple external sources into consolidated, enterprise-wide reporting solutions.
Monitor NRSA administration action items queue and work to resolve issues in a timely manner.
Monitor email and log files for NRSA Analyze production errors. Respond to all errors by logging and resolving each incident.
Manage monthly code release schedule change management.
Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Skills
Automation Solutions, Data Reporting, ETL Development, Process Improvements, Python (Programming Language), Structured Query Language (SQL), Team Communication
We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.
Please visit the benefits summary on our careers site for more details.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Certifications (if applicable)
Relevant Work Experience
2-5 Years
Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.