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**Job Function: **
Customer Management
**Job Sub Function: **
Customer Service Operations
Job Category:
Professional
All Job Posting Locations:
Palm Beach Gardens, Florida, United States of America, Raritan, New Jersey, United States of America, Raynham, Massachusetts, United States of America, West Chester, Pennsylvania, United States of America
Job Description:
DePuy Synthes is recruiting for an Analyst, US Export. This Hybrid position will be located in Raynham, MA (USA). Alternate hybrid locations may be considered in Raritan, NJ, West Chester, PA, OR Palm Beach Gardens, FL.
Johnson & Johnson announced plans to separate our Orthopedics business to establish a standalone orthopedics company, operating as DePuy Synthes. The process of the planned separation is anticipated to be completed within 18 to 24 months, subject to legal requirements, including consultation with works councils and other employee representative bodies, as may be required, regulatory approvals and other customary conditions and approvals. Should you accept this position, it is anticipated that, following conclusion of the transaction, you would be an employee of DePuy Synthes and your employment would be governed by DePuy Synthes employment processes, programs, policies, and benefit plans. In that case, details of any planned changes would be provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes.
**Job Overview **
The Analyst, US Export supports DePuy Synthes’ export operations by coordinating documentation, ensuring regulatory compliance, and enabling the timely and accurate shipment of products to international markets. This role plays a critical part in maintaining supply continuity for customers worldwide while ensuring adherence to U.S. export regulations and internal policies. The position offers hands-on exposure to global supply chain operations within a leading orthopedics organization and opportunities to build expertise in international trade and compliance.
**Key Responsibilities **
- Support day-to-day U.S. export operations, including preparation and review of export documentation (commercial invoices, packing lists, certificates, and licenses).
- Assist in ensuring compliance with U.S. export control regulations and internal trade compliance policies.
- Coordinate with internal partners (Customer Service, Logistics, Planning, Quality, and Regulatory) to support timely international shipments.
- Perform basic analysis and reporting on export transactions, shipment status, and documentation accuracy.
- Maintain accurate records and data in export management and enterprise systems.
- Support audits, reviews, and inquiries related to export activities and compliance requirements.
- Identify process improvement opportunities to enhance efficiency, accuracy, and service levels in export operations.
**Qualifications **
Education_ _
- Bachelor’s degree required (Business, Supply Chain, Logistics, International Trade, or related field preferred).
Experience and Skills_ _
**Required: **
- 0–2 years of relevant work experience in supply chain, logistics, export operations, or a related analytical role.
- Basic understanding of U.S. export processes, documentation, and compliance concepts.
- Strong attention to detail and ability to manage multiple tasks in a deadline-driven environment.
- Proficiency with Microsoft Office applications (Excel, Word, Outlook).
- Ability to work collaboratively within cross-functional teams.
**Preferred: **
- Exposure to export regulations (e.g., EAR, OFAC) or international trade compliance.
- Experience working with ERP or trade compliance systems (e.g., SAP, export management tools).
- Internship or co-op experience in supply chain, logistics, or international business.
- Experience supporting global or regional distribution operations.
- Continuous improvement mindset with interest in process optimization.
- Effective written and verbal communication skills.
- Analytical skills with the ability to review data, identify discrepancies, and support issue resolution.
**Other: **
- Language requirements: English required; additional language skills are a plus.
- Travel: Minimal; occasional domestic travel may be required (<10%).
- Certifications: None required; trade compliance or logistics certifications preferred but not required.
- Vehicle: Not applicable.
For more information on how we support the whole health of our employees throughout their wellness, career and life journey, please visit www.careers.jnj.com.
Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers, internal employees contact AskGS to be directed to your accommodation resource.
#DePuySynthesCareers
#LI-Hybrid
Required Skills:
Preferred Skills:
Analytical Reasoning, Business Behavior, Customer Centricity, Customer Intelligence, Customer Service Philosophy, Customer Support Operations, Customer Support Platforms, Customer Support Policies and Procedures, Customer Support Trends, Data Analysis, Execution Focus, Issue Escalation, Mentorship, Order Processing, Service Excellence, Service Request Management
The anticipated base pay range for this position is :
$65,000.00 - $104,650.00
Additional Description for Pay Transparency:
Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).
Subject to the terms of their respective policies and date of hire, employees are eligible for the following time off benefits:
Vacation –120 hours per calendar year
Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
Holiday pay, including Floating Holidays –13 days per calendar year
Work, Personal and Family Time - up to 40 hours per calendar year
Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
Caregiver Leave – 80 hours in a 52-week rolling period10 days
Volunteer Leave – 32 hours per calendar year
Military Spouse Time-Off – 80 hours per calendar year
For additional general information on Company benefits, please go to: - https://www.careers.jnj.com/employee-benefits