Netflix is one of the world's leading entertainment services, with over 300 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time.
Role Overview
As the APAC CP Operations & Solutions Specialist, you will be a key driver of operational excellence for the Consumer Products team in the region.
Reporting to the Operations Solutions Manager, you will bridge the gap between external partners and internal cross-functional teams (Legal, Commercial, Accounting) to ensure the seamless execution of business workflows.
This role is ideal for a systems-thinking professional who can manage asset and data pipelines while consistently identifying opportunities to improve internal efficiency and partner engagement.
Location: Seoul, Korea OR Tokyo, Japan
Key Responsibilities
1. Partner Operations
- Onboarding & Success: Lead the end-to-end onboarding and training for external partners and agents on internal tools such as commercial operations, asset management, and pitch decks.
- Compliance & Accuracy: Support partners in navigating reporting templates (royalty, forecast, product) to ensure data accuracy and reduce recurring errors.
- Operational Support: Act as the primary point of contact for resolving partner system issues and for answering questions about our systems and workflows.
- Ongoing Management: Ensure partners are aware of, and comply with, key milestones related to financial and creative reporting.
2. Internal Workflows
- Process Improvement: Partner with cross-functional teams to identify operational gaps and design workflows that bridge them.
- Workflow Training: Guide APAC cross-functional users through the adoption of new global workflows and tools.
- Partner Insights: Collaborate with APAC commercial teams to source data related to partner & product performance and partner timelines.
3. Content & Asset Workflow Management
- Asset Lifecycle: Streamline the sourcing and distribution of creative assets via internal systems.
Requirements
- Language: Native or professional proficiency in Korean and English; Japanese proficiency is a significant plus.
- Experience:5+ years in project management, partner operations, or customer success, preferably within a fast-paced corporate environment.
- Technical Savvy: Demonstrated ability to learn new technology. Experience with low-code tools like Airtable is a plus.
- Problem Solving: A proactive mindset focused on identifying and solving root causes.
- Collaboration: Proven track record of working effectively across various teams.
Inclusion is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner.
We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.
포용성은 넷플릭스의 핵심 가치 중 하나이며, 저희는 모든 지원자에게 의미 있는 면접 경험을 제공하기 위해 노력하고 있습니다. 채용 절차 중 장애나 기타 사유로 지원이나 조정이 필요하신 경우, 귀하의 채용 담당자에게 요청해 주시기 바랍니다.
저희는 고용주로서 균등한 기회를 제공하고 다양성을 존중하며. 저희는 다양성과 포용성에 대해 진지하고 신중하게 받아들이며, 인종, 민족, 종교, 피부색, 출생지, 생물학적 성별, 성별 정체성 및 표현, 성적 지향, 나이, 결혼 여부, 군 복무 또는 장애 여부 등을 이유로 차별하지 않습니다