Company Overview Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM). What you'll do Application Engineering Manager will lead a group of engineers across multiple domains, supporting Docusign GTM, Commerce, Finance, Integration, and HRIS. You’ll oversee a team of developers, specializing in Salesforce, Zuora, Oracle ERP, Mulesoft, OIC, Workday, and CPQ. This position is a people manager role reporting to the Director of Enterprise Applications. Responsibility Be responsible for leading a team of engineers and developers in the design, development, and implementation of enterprise applications Be responsible for ensuring that the solutions are aligned with the organization's business objectives and strategies Be accountable for all contractors in the team Manage the deployment and integration of solutions, and ensuring the quality and performance of all systems Be responsible for managing relationships with key stakeholders, including customers, partners, and vendors Be familiar with Salesforce Platform, Salesforce data loader Visualforce, Java, REST/SOAP APIs, GitHub, Apex, Eclipse, Lightning, and Source control Be familiar with Finance Oracle ERP platform, including EPM, advance collections, tax, and month end/quarter end/year end close Drive team to deliver towards the target state incrementally Maintain strong relationships based on trust and transparency with primary business stakeholders Oversee the development, evolution and execution of Docusign’s core business technology Ensure the security, scalability, and reliability of business-critical systems which includes managing priorities and balancing demand in a rapidly changing environment including SOX, audit, and compliance Perform capacity planning and ongoing monitoring around available technical resources, ensuring the right resources are assigned to the proper development tasks and proactively identifying and communicating any resource skill gaps Job Designation Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation) Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law. What you bring Basic BA/BS degree or equivalent work experience Equivalent combination of education and applicable job experience may be considered 12+ years of industry experience Experience with Salesforce Sales Cloud, Oracle ERP, EPM, Zuora, Apttus CPQ, Mulesoft, OIC, Workday, full stack development. Experience enabling AI use cases Experience and proven success in identifying recurring business processes and replacing them with AI agents Preferred 7+ years experience with Enterprise E2E Production Support Salesforce, Oracle ERP, CPQ. 3+ years of experience in leadership roles. Comfortable with ambiguity and fast change with an ability to adapt as needed Record of planning and executing complex IT projects Ability to be the point of contact for major escalations Exceptional analytical reasoning and problem-solving capabilities with demonstrated abilities to think creatively and strategically to solve and answer key business questions/problems Excellent interpersonal and collaborative skills, with a professional demeanor and the ability to interact with all levels of management, colleagues and vendors Well-organized with the ability to multitask, prioritize and manage shifting responsibilities in a dynamic, cross-functional teamwork environment Strong attention to detail, organizational skills, excellent verbal and written skills and the ability to multi-task and manage complexity Life at Docusign Working here Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live. Accommodation Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com. If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance. Applicant and Candidate Privacy Notice #LI-Hybrid #LI-SA4
Application Engineering Manager
DocuSign · Enterprise · Bangalore, India · IT Infrastructure & Operations
Application Engineering Manager at DocuSign, leading a team focused on enterprise applications supporting GTM, Commerce, Finance, Integration, and HRIS. The role involves managing developers specializing in Salesforce, Zuora, Oracle ERP, Mulesoft, OIC, Workday, and CPQ, with a focus on designing, developing, and implementing these applications. While the role mentions enabling AI use cases and replacing business processes with AI agents, its core function is managing the engineering of existing enterprise systems, not directly building or researching AI models.
What you'd actually do
- Be responsible for leading a team of engineers and developers in the design, development, and implementation of enterprise applications
- Be responsible for ensuring that the solutions are aligned with the organization's business objectives and strategies
- Be accountable for all contractors in the team
- Manage the deployment and integration of solutions, and ensuring the quality and performance of all systems
- Be responsible for managing relationships with key stakeholders, including customers, partners, and vendors
Skills
Required
- Salesforce Platform
- Salesforce data loader
- Visualforce
- Java
- REST/SOAP APIs
- GitHub
- Apex
- Eclipse
- Lightning
- Source control
- Finance Oracle ERP platform
- EPM
- advance collections
- tax
- month end/quarter end/year end close
- Salesforce Sales Cloud
- Oracle ERP
- EPM
- Zuora
- Apttus CPQ
- Mulesoft
- OIC
- Workday
- full stack development
- Enterprise E2E Production Support
- leadership roles
- planning and executing complex IT projects
- analytical reasoning
- problem-solving capabilities
- interpersonal and collaborative skills
- multitask
- prioritize
- manage shifting responsibilities
- attention to detail
- organizational skills
- verbal and written skills
Nice to have
- Experience enabling AI use cases
- Experience and proven success in identifying recurring business processes and replacing them with AI agents
What the JD emphasized
- SOX, audit, and compliance