Responsible for the end-to-end solution design and architecture. Define product strategy to drive business outcomes for the Customer Care function. Define and analyze metrics that inform the success of technical solutions. Deliver innovative technical products on an aggressive timeline with a team of world-class engineers and designers. Be able to craft and own the 2-3 year product roadmap and product vision. Effectively communicate technical requirements to engineers and non-technical requirements to the business. Create PRD (Product Requirement Document) and create user stories. Maintain in-depth knowledge of the organization's technologies and architectures and IT industry best practices and emerging technologies.
Responsibilities
Responsible for the end-to-end solution design and architecture. Define product strategy to drive business outcomes for the Customer Care function. Define and analyze metrics that inform the success of technical solutions. Deliver innovative technical products on an aggressive timeline with a team of world-class engineers and designers. Be able to craft and own the 2-3 year product roadmap and product vision. Effectively communicate technical requirements to engineers and non-technical requirements to the business. Create PRD (Product Requirement Document) and create user stories. Maintain in-depth knowledge of the organization's technologies and architectures and IT industry best practices and emerging technologies.
Qualifications
Requires a Bachelor's degree (or foreign degree equivalent) in Computer Science, Computer Engineering, Engineering, Computer and Information Technology, or a closely related field and 60 months of post-baccalaureate, progressive experience in the job offered or in a related occupation Requires 60 months of experience involving the following: Requirement Gathering Business Analysis and Business Case Preparation Salesforce Configuration Software Testing Agile Methodologies Software Development Life Cycle (SDLC) Customer and Partner Portals Implementations and CRM Implementations