Netflix is one of the world's leading entertainment services, with over 300 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time.
Our Revenue team is seeking an Accounts Receivable and Collections Analyst to drive our Accounts Receivable (AR) function, reconcile cash, and scale our billing, cash, and collections processes. In this role, you will solve complex issues across our Revenue verticals, including Advertising, Partnerships, and Consumer Products. Based in Manila, this role operates cross-functionally across multiple time zones, aligning closely with our US and international offices.
The ideal candidate is hands-on, detail-oriented, and capable of analyzing high-volume transactions with precision. You excel at multitasking, possess strong communication skills, and take the initiative to drive process improvements.
Key Responsibilities:
- Review aging reports regularly to identify overdue invoices and systematically follow up on outstanding balances, prioritizing by debt age and amount due
- Contact clients regarding overdue balances via phone, email, or written communication to secure timely payments. Maintain a professional, objective, and solution-focused approach
- Manage the company's dunning process (collection letters, escalations) to ensure consistent follow-up based on predefined timelines, escalating to senior management when required
- Build and maintain productive customer relationships to ensure timely payments and minimize disputes. Maintain a balanced approach that protects company interests while successfully resolving customer issues
- Address and resolve disputes related to outstanding balances, working cross-functionally with Sales, Legal, and Operations to reach effective resolutions. Document all communications and agreements
- Manage and update customer contact details, addresses, and critical billing/reporting information
- Manage cash applications, perform detailed tracking and analysis of cash receipts, and work with internal accounting teams to ensure proper treatment under US GAAP
- Manage portal billing as required by customers and execute monthly accounting close activities
- Align with global Revenue Accounting and Treasury Operations teams to analyze cash flow timing, management, and reconciliation to ensure timely collection of funds
- Develop and execute strategies to reduce delinquency rates and minimize bad debt by analyzing past-due accounts, identifying trends, and implementing process improvements
Requirements/Qualifications:
- Bachelor’s degree in Finance, Accounting, or a related field (or equivalent practical experience)
- 4+ years of experience in billing and collections; prior exposure to the Digital Advertising/Ads space is a significant advantage
- Proven track record of managing high-volume accounts receivable, negotiating complex payment terms, managing aged accounts, and resolving customer disputes
- Experience working within a global company or multinational matrixed environment
- Familiarity with cloud-based ERPs and CRMs (specifically Workday, HighRadius, or Salesforce) for AR, billing, and reporting, alongside experience using ticketing systems
- Must be flexible to work hours aligned with UCAN (US/Canada) or EMEA time zones, depending on business needs.
- This is a hybrid role requiring a minimum of 3 days per week onsite in Makati.
Qualities/Soft Skills:
- Strong written and verbal communication skills, with a proven ability to build seamless relationships with both internal teams (Sales, Account Management, Cross-functional) and external customers
- A service-oriented mindset that balances high-quality client communication with meticulous attention to detail
- Comfortable operating in a fast-paced, high-volume transactional environment, with the agility to handle last-minute, business-critical requests
- Highly self-motivated and capable of working independently, with a sharp intuition for when to make autonomous decisions versus when to escalate
- A proactive problem-solver who actively identifies operational bottlenecks and contributes creative ideas for process improvement
- A deeply collaborative professional who understands, thrives in, and exemplifies the unique tenets of the Netflix culture
Inclusion is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner.
We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.