Overview
Microsoft Industry Solutions Delivery (ISD) is a global organization hosting over 6,000 strategic sellers, industry and security experts, elite engineers, world-class data scientists and architects, consultants, and delivery specialists. Together with our partners, we help Microsoft’s most strategic customers worldwide to address their specific challenges and provide comprehensive and industry-specific solutions that meet their unique needs. ISD is at the forefront of innovation, driving value across the entirety of the customers’ digital and AI transformation journey through repeatable and customized cutting-edge solutions through strategic engagements with customers across the globe powered by Microsoft Cloud and AI.
Microsoft Industry Solutions Delivery (ISD) is a global organization hosting over 6,000 strategic sellers, industry and security experts, elite engineers, world-class data scientists and architects, consultants, and delivery specialists. Together with our partners, we help Microsoft’s most strategic customers worldwide to address their specific challenges and provide comprehensive and industry-specific solutions that meet their unique needs. ISD is at the forefront of innovation, driving value across the entirety of the customers’ digital and AI transformation journey through repeatable and customized cutting-edge solutions through strategic engagements with customers across the globe powered by Microsoft Cloud and AI.
Responsibilities
**Understanding Customer Technical Environment **
Engage business sponsors, product owners, Enterprise Architects, Security, and Operations leaders to frame outcomes and define the target agentic scenarios.
Assess customer AI readiness across identity, data, security/compliance, and operating model; identify gaps to unlock Copilot and agent adoption at scale.
Identify industry and technology trends including AI adoption patterns, Low‑Code modernization, Copilot usage, GitHub Copilot assisted development, and data readiness to influence solution architecture direction.
Translate business requirements into end-to-end solution options across Power Platform, Azure, and Microsoft 365 Copilot/Copilot Studio extensibility.
Socialize solution approaches with customers, validating feasibility, operating impact, scalability, and change management required for Copilot and agent rollouts.
Maintain an iterative feedback loop with Product Engineering and internal communities to relay field insights that shape M365 Copilot, Copilot Studio, Power Platform capabilities for agentic engagements.
Partner with account and delivery teams to shape the solution play, refine estimates, adjust pre‑sales solution components, govern scope changes, and position technical risks for agentic AI adoption.
**Architecture Design and Deployment **
Apply structured delivery methodologies (Agile/Iterative/Hybrid) and reference architectures to design scalable Copilot and agentic solutions.
Own and maintain architectural documentation, including agent design specs, integration contracts, and operational runbooks.
Define and communicate end-to-end architecture with traceability from business outcomes to agent behaviors, tools, data grounding, quality attributes, and compliance controls.
Lead cost- and technology-based discussions to assess feasibility, deployment options (cloud/edge), scale, and customer appetite for agentic innovation.
Apply business value principles prioritizing ROI, productivity, adoption/usage intensity, and long-term operational efficiency.
Partner with the Project Manager to drive governance across design, build, testing, deployment, pilots, and scale-out of Copilot and agent capabilities.
Validate delivered business value (revenue enablement, productivity uplift, customer/employee experience improvement, cost savings) and connect outcomes to telemetry and adoption signals.
Direct development and execution of test strategies (functional, security, privacy, and AI evaluations) to prove requirement compliance and support remediation and sign-off.
Collaborate with bid teams to prepare costed, traceable solution approaches with trade-offs, AI risk posture, and clear positions on responsible AI.
Lead implementation with the Project Manager, establishing quality standards, release planning, and operational transition for agentic workloads.
Highlight invalidated assumptions and drive refinements through structured change control and continuous learning from production usage.
**AI, Copilot, LowCode, and Agent Extensibility **
Establish enterprise-grade architecture to support scaled Copilot and agent deployments.
Design Copilot extensibility solutions with secure data access patterns and clear user/agent experience flows.
Use Copilot Studio to build and manage agents (topics/actions, orchestration, channels, monitoring) for customer productivity improvement and business process transformation.
Apply GitHub Copilot to accelerate engineering, enforce secure coding and quality, and improve delivery velocity for agentic solutions.
**Practice Development **
Continuously evaluate and evolve architectural approaches based on field learnings, product roadmap, and responsible AI guidance to maintain a high quality IP portfolio.
Drive reuse of IP across pre-sales and delivery to accelerate pipeline, improve quality, and standardize agentic delivery practices. Drive reuse of IP across pre‑sales and delivery engagements.
Contribute to internal and external Microsoft professional communities by sharing patterns, learnings, and reusable agent/Copilot assets.
**Trusted Advisor **
Build strong networks and influence across customer and internal teams to remove barriers and accelerate Copilot and agent adoption.
Stay current on Microsoft’s AI Business Solutions strategy and communicate platform direction across M365 Copilot, Copilot Studio, Power Platform, and Azure.
Act as the technical conscience balancing customer expectations with feasibility, security, privacy, and responsible AI practices.
**Thought Leadership **
Share insights, reusable patterns, and strategic guidance for Copilot and agentic architectures across global communities.
Mentor technical talent on agentic design patterns, Power Platform governance, Copilot extensibility, and responsible AI engineering.
**PreSales **
Discover customer priorities and pain points to shape Copilot and agentic solution plays that deliver measurable business outcomes.
Propose architectures and roadmaps with clear assumptions for data readiness, identity/permissions, integrations, and AI risk controls.
Support Sales teams in winning and expanding enterprise engagements by leading with Copilot and Agents as the transformation entry point.
Own technical estimates and delivery approach for agentic engagements using proven, experience‑based estimation methods and reusable accelerators.
**Solution Delivery **
Guide Low‑Code / No‑Code AI adoption across Power Platform and Copilot-‑enabled development to accelerate business process transformation.
Lead governance and deployment of Copilot Studio agents ensuring security, responsible AI, connector controls, and data boundary alignment.
Deliver custom Microsoft 365 Copilot extensions using approved SDKs, plugins/connectors, automation frameworks, and secure data access patterns.
Apply engineering excellence and DevOps practices (CI/CD, quality gates, automation, observability) using Azure DevOps and GitHub.
Guide sprint/iteration planning, dependency mapping, and end‑to‑end release alignment to move from pilots to scaled production adoption.
**Quality Assurance **
Review solutions for requirement fidelity, security/privacy posture, responsible AI compliance technical quality, best‑practice alignment, and operational readiness
Provide advisory guidance for Copilot and agent architecture, design, and delivery execution.
Enforce best practices for Copilot Studio agent lifecycle management, grounding strategies, evaluations, and monitoring for continuous improvement .
Qualifications
**Required/Minimum Qualifications **
- Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field AND 14+ years in technology solutions, architecture, consulting, or specialized technical domains (e.g., Security).
OR
- Master’s degree in related field AND 12+ years in technology solutions, architecture, consulting, or specialized technical domains.
OR
Equivalent experience.
Experience with a Global Systems Integrator, IT Vendor, or Microsoft Partner delivering enterprise‑scale Microsoft Business Applications.
Strong hands‑on background in Business Applications and CRM solution delivery across medium to large enterprises.
**Additional or Preferred Qualifications **
EndtoEnd IT / Low Code Business Applications Delivery
Expertise across the full lifecycle of IT Solutions Delivery: Estimation, Proposal Development, Requirements, Business Process Modelling, Design, Development, Testing, Deployment, and Operations.
Proven delivery experience on Power Platform, M365, Copilot Studio solutions across industries.
Experience building or extending solutions using M365 Copilot and hands on Copilot Studio expertise.
Proficiency using GitHub Copilot or similar tools to accelerate solution development, improve engineering productivity, maintain coding standards, and support modern DevOps workflows.
Architecture, Design & Technical Leadership
Strong capability in Low Code architecture covering:
Copilot Studio, Power Apps, Power Automate, Power Pages, Dataverse
Environment strategy, DLP, governance frameworks
ALM and solution structuring
Enterprise maturity model implementation
Handson experience implementing and leading architecture & solution design efforts in one or more of the following:
Power Platform (Apps, Automate, Pages, Dataverse)
M365 extensibility and Copilotenabled experiences
Low Code AI Solutions based on Copilot Studio or similar solutions
Azure integrations, Logic Apps, Functions, API Management
Security, Compliance, Identity, and Responsible AI
Strong communication and stakeholder management skills, with the ability to influence without authority across global, multigeography delivery models.
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about **requesting accommodations.**