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Job Category
Software Engineering
Job Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
Own the data and intelligence architecture for AgentExchange — the marketplace where partners list, sell, and operate Agentforce, MuleSoft, Tableau, and Slack solutions. You are the most senior technical voice for data on the platform.
About the Team
The AgentExchange Data Services team owns the data infrastructure, telemetry pipelines, marketplace measurement framework, partner analytics platform, and the ML-powered signals that give partners, customers, and Salesforce leadership real-time visibility into how the ecosystem is performing. The team owns product telemetry, self-service metrics, GMV and attrition models, NPS and effort-score measurement, and the Lead Scoring Model for AgentX partners.
Why This Role Exists
AgentExchange runs on telemetry, partner analytics, and ML signals — and today they live in fragmented pipelines and destinations. We need an architect to consolidate them into one trusted data platform, define the contracts every team builds to, and architect the LLM- and agent-native layer that turns marketplace data into intelligent experiences for partners, customers, and Salesforce leadership.
This is a role at the intersection of architecture, strategy, and execution. You will engage with executive stakeholders, represent the data platform in cross-org architecture reviews (VAT), and set the long-term technical direction every data engineer and ML practitioner on the team works toward.
What You'll Own
- End-to-end data architecture. Canonical data model, destination consolidation, telemetry taxonomy, and the 18-month roadmap for the AgentExchange data platform.
- Pipelines and contracts. Streaming and batch ingestion, schema governance, data contracts enforced across every AgentExchange engineering team, and pipeline reliability SLOs.
- Self-service analytics. Partner Console, GMV / attrition / install / search dashboards, customer and partner effort scores — built on Data 360 and Tableau Next.
- ML platform. Feature store, training and serving infrastructure, evaluation, and monitoring. Sponsor the Lead Scoring Model for AgentX partners and the next wave (attrition, GMV forecasting, solution-pack recommendations).
- LLM and agentic data layer. Architect how agents access marketplace data safely — including MCP servers that expose curated data tools to internal and partner-facing agents, RAG over partner / listing / telemetry corpora, embeddings and vector store strategy, and evaluation harnesses for LLM-driven insights.
- Data security and governance. Set the bar for PII handling, multi-tenant isolation, row- and column-level access, GDPR / CCPA, audit, and the privacy posture of any LLM or agent surface that touches partner or customer data.
- Cross-org technical leadership. Represent data in VAT and cross-org architecture reviews; align Platform Services, Search & Personalization, and Partner Experience on shared standards.
- Migration leadership. Drive the data components of existing pipeline migration with zero disruption to pipelines or partner analytics.
- Mentorship. Be the top technical sponsor for the Data Engineering & Analytics organization — raise the bar on craft, review designs, and grow the next generation of senior ICs.
What Success Looks Like (First 12–15 Months)
- One unified analytics destination replaces today's fragmented stack; every AgentExchange team publishes against a shared contract.
- Partner-facing dashboards refresh on a documented SLO, and instrumentation completeness is measurable and enforced.
- An MCP-based agentic data layer is in production, with clear guardrails for what agents can read, summarize, and act on.
- The Lead Scoring model and at least one new predictive surface (attrition or GMV forecasting) are in production with offline and online evaluation.
Required (The Hiring Bar)
- 12+ years in software / data engineering, including multi-year ownership of an enterprise-scale data or ML platform.
- Deep architecture experience in at least three of: lakehouse / warehouse design, streaming + batch pipelines, dimensional and event modeling, feature stores, model serving.
- Cloud-native data infrastructure: Snowflake, BigQuery, Redshift, or Databricks; AWS-based platforms.
- LLM systems experience, in production: RAG, embeddings and vector stores, prompt and context engineering, offline and online evaluation, cost and latency tuning, hallucination and safety controls.
- Working knowledge of MCP or equivalent tool / agent protocols, and a clear point of view on exposing data to agents safely.
- Data security and governance as a first-class skill: PII classification, multi-tenant isolation, fine-grained access control, GDPR / CCPA, lineage and audit, and the security implications of LLM / agent access patterns.
- Track record representing a technical domain in cross-org architecture forums and influencing direction across teams you don't manage.
- Executive communication: can defend an architecture to a CTO and explain trade-offs to a PM in the same hour.
- A related technical degree required.
Preferred
- Salesforce Data 360, Tableau Next, Slack, MuleSoft data integration.
- Marketplace or e-commerce data: GMV, attrition, conversion funnels, search signal processing.
- Large-scale migrations (Heroku → cloud-native) with zero production disruption.
- NPS and effort-score measurement architecture at scale.
- Privacy-preserving ML (differential privacy, tokenization, synthetic data).
- Agent evaluation frameworks and LLM observability (traces, eval datasets, regression suites).
- Familiarity with Salesforce Platform features and best practices.
Our Engineering Values
- Trust by default — secure, accessible, performant, and scalable in everything we build.
- Engineering Commitment — observability, performance, and security are first-class citizens, not afterthoughts.
- Curiosity and AI Fluency — we fully embrace AI across our daily engineering work, from code completion to production monitoring.
- Boldness — we challenge the status quo and build the best-engineered solutions.
- Ownership — we don't just ship features; we own the full lifecycle, ideation to production.
In office expectations are 10 days/a quarter to support customers and/or collaborate with their teams.
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
Accommodations
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Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.
At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $218,400 - $365,200 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $263,200 - $401,400 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.