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**Job Function: **
Customer Management
**Job Sub Function: **
Customer Service Operations
Job Category:
People Leader
All Job Posting Locations:
Bogotá, Distrito Capital, Colombia
Job Description:
The AskGS Experience Center Team Leader is responsible for managing a team of Multifunction AskGS Experience Center Associates. This role is responsible for delivering timely and accurate support to J&J employees and Shared Services community regarding all inquiries related to employee programs and services, company policies, process, and procedures including navigational support, and escalation of issues. The AskGS Experience Center Team Leader will provide leadership to the AskGS Experience Center Associates that manage the inbound channels to include phone, email, web forms, chat, etc. The role also will be guiding and mentoring high potential talents and Service Operations Advisors in terms of managing Day to Day Operations. The Team Leader is accountable to continuously improve the customer experience while increasing the effectiveness of services through a team of Associates with a strong customer service orientation culture.
Refer to separate JD sent via email
**Required Skills: **
Preferred Skills:
Consulting, Customer Analytics, Customer Centricity, Customer Engagement, Customer Relationship Management (CRM), Customer Support Operations, Customer Support Platforms, Customer Support Policies and Procedures, Customer Support Trends, Developing Others, Inclusive Leadership, Leadership, Problem Solving, Process Optimization, Quality Services, Service Excellence, Standard Operating Procedure (SOP)