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Here on the Apple Store Online team, we are responsible for Apple’s largest store. Our main goal is to deliver a magical, personal digital experience where customers can shop, buy and learn everything Apple, wherever they are. Each customer should feel like they are our only customer and our job is to set the bar for the experience they receive. To run such an extraordinary store, it takes extraordinary people, and we are looking for someone to help us do extraordinary things.
The Apple Store Online Readiness Program Manager is responsible for strategizing, planning and successfully managing the launch of Apple products and programs worldwide. Aligning people, process and technologies, the Program Manager will ensure the integrity of the launch moment and enhanced by delivering an exceptional customer experience.
The Apple Store Online Readiness Program Manager is the advocate for the customer and represents the voice of Apple Store Online with partner teams, across Marketing, Commercial, Finance, Content & Online Buy Flow, Live stream, Supply Chain Operations, Engineering, Legal and external partners.
Description
The Apple Store Online Readiness Program Manager is a natural leader and facilitator; a strategic thinker who can “connect the dots” at multiple levels; is driven, organized and detail oriented; communicates with ease at all levels; is adept at facilitating actions and resolving conflicts; manages through relationships and influence; navigate through changes and thrives in a dynamic ambiguous environment; and displays grace under fire.
In this role, you will be responsible for managing strategic Online priorities through launch, and driving the program-level closed-loop process for better efficiencies and improvements. You will own and manage the detailed Online plan of record, connecting all workstreams, program timelines and deliverables, and ensuring smooth operations of all execution workstreams. Through the program lifecycle, you will manage leadership and partner communications, ensuring alignment and clarity. Analyze and track new and emerging risks, and develop comprehensive risk mitigation & contingency plans.
Responsibilities
Center point for ASO, connecting all teams and workstreams, ensuring the best customer experience at launch and the integrity of the orders Collaborate on and influence Online strategy at launch. Own and deliver content + features plan with clear deliverables & timelines Track and manage evolving priorities and overlapping programs, with appropriate trade-offs. (With WWPM, Marcom, Digital Merchandising, Finance and Retail Commercial teams) Drive detailed operational and systems plan of record and implementation, and managing readiness across internal and external systems (With Digital Commerce Management, Ops, RCC and IS&T) Drive effective change management with the new and changing Apple and Retail programs (With Digital Merchandising, Product Management and IS&T)
Minimum Qualifications
4 years of program management experience, managing and delivering strategic initiatives, showcasing ability to connect work streams to business priorities, strong influencing skills & coordinating members from a broad cross-functional team to work towards one goal/outcome Experience working cross-functionally across multiple levels of a highly matrixed organization BS/BA degree required Mandarin and English business proficiency
Preferred Qualifications
MBA or advanced degree is a plus Experience in eCommerce, Internet, live streaming or multi-channel environment with relevant technical and business acumen Demonstrated success in influencing strategy and direction through data driven insights Exceptional communication, storytelling, and presentation skills Demonstrates Apple’s values of inclusion and diversity
Apple is an equal opportunity employer that is committed to inclusion and diversity, and thus we treat all applicants fairly and equally. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.
At Apple, we believe accessibility is a fundamental human right. You’ll find that idea reflected in everything here — in our culture, our benefits and our digital tools. By welcoming as many perspectives as possible, we help you build a career where you feel like you belong.
Learn about accessibility in Apple’s workplace