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Job Description
The Tape Media Operations Program Manager is accountable for the end-to-end governance, operational integrity, and audit readiness of enterprise tape media services supporting both IBM (mainframe) and Open Systems environments within the data center. This role owns the policies, processes, controls, and vendor coordination required to ensure secure, compliant, and reliable tape-based data protection services in support of business continuity, regulatory obligations, and enterprise risk management objectives. In highly regulated environments, tape media remains a critical system of record for long-term data retention, legal hold, and disaster recovery. This role provides a single accountable owner for tape operations, ensuring adherence to finance-industry compliance requirements, maintaining provable chain-of-custody and inventory accuracy, and sustaining continuous audit readiness across internal and external examinations. Success in this role directly reduces operational risk, audit exposure, and recovery failures while ensuring the organization meets regulatory, contractual, and business resiliency commitments.
This role provides end-to-end accountability for tape media operations and associated controls, serving as the single point of ownership for tape services while leading cross-functional execution without direct people management. The position is designed to establish clear operational accountability in a centralized tape environment where execution is shared with data center teams and vendors, with primary responsibility for audit readiness, risk management, and vendor oversight.
Scope Characteristics
- End-to-end ownership of tape media operations and controls
- Acts as the single accountable owner for tape services • Leads cross-functional execution without direct reports
- Drives compliance outcomes through influence, governance, and expertise
- Organization wants clear accountability without people management
- Tape operations are centralized but execution is shared with DC Ops / Vendors
- Audit, risk, and vendor management are primary responsibilities Data Center Engineering & Operations Key Responsibilities Tape Media Operations Ownership
- Serve as the single accountable owner for enterprise tape media operations supporting IBM (mainframe) and Open Systems environments.
- Define, maintain, and enforce operational standards, procedures, and controls governing tape handling, retention, recovery, and destruction.
- Ensure consistent, reliable execution of tape services aligned with business continuity and disaster recovery objectives. Compliance, Audit, and Risk Management
- Own tape media compliance posture for finance-industry regulatory requirements, including data retention, chain-of-custody, and audit traceability.
- Maintain continuous audit readiness, including complete and accurate documentation, inventories, and evidence artifacts for internal and external audits.
- Identify operational, security, and compliance risks associated with tape media and implement mitigation strategies.
- Lead responses to audit findings, control gaps, and remediation plans related to tape operations. Vendor and Partner Management
- Act as the primary operational interface with tape vendors and service providers (e.g., IBM, off-site storage providers).
- Manage vendor incidents, escalations, and root cause analysis to resolution.
- Ensure vendor services meet contractual, compliance, and operational expectations. Incident and Issue Management.
- Lead operational response for tape-related incidents impacting backup, restore, recovery, or audit obligations.
- Coordinate cross-functional teams (data center operations, storage engineering, security, compliance) to resolve incidents and prevent recurrence.
- Ensure accurate incident reporting, post-incident documentation, and corrective actions. Data Center Engineering & Operations Inventory, Documentation, and Process Governance.
- Maintain authoritative tape media inventory, location tracking, and lifecycle status.
- Ensure all tape media activities are fully documented and traceable.
- Continuously evaluate and improve tape operations processes to reduce risk, improve reliability, and support regulatory changes. Program Management and Continuous Improvement
- Establish operational metrics and reporting to demonstrate service health, audit readiness, and risk posture.
- Drive process standardization and operational maturity across tape services.
- Partner with stakeholders to align tape strategy with evolving data protection, security, and regulatory requirements
This is an on-site position. An on-site position must be consistently performed at an assigned Visa office location and require daily commute to the office location.
Qualifications
Required Qualifications 2+ years of relevant work experience and a Bachelors degree, OR 5+ years of relevant work experience.
Preferred Qualifications • 3 or more years of work experience with a Bachelor’s Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)
U.S. Applicants Only
The estimated salary range for this position is $94,400.00 to $ 146,700.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity.Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401(k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.
Work Hours
Varies upon the needs of the department.
Travel Requirements
This position requires travel 5-10% of the time.
Mental/Physical Requirements
This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.
Visa is an EEO Employer
Qualified applicants will receive consideration for employment without regard to race, color religion, sex, national origin, sexual orientation, gender identity, disability or protect veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with the EEOC guidelines and applicable local law.