Assistant Store Manager

AT&T AT&T · Telecom · El Centro, CA

This role is for an Assistant Store Manager at AT&T, focusing on overseeing retail store operations, managing a team, and ensuring a positive customer experience. Responsibilities include merchandising, meeting sales goals, customer service, and team coaching. The role requires sales and customer experience, management experience, and problem-solving skills.

What you'd actually do

  1. help oversee store operations, manage and develop a team and ensure AT&T customers experience our best-in-class services, entertainment and technology.
  2. partner with a store manager to oversee all aspects involved in the daily operation of a retail store.
  3. assisting with merchandising and product launches to helping to meet and exceed sales objectives, you’ll ensure that customers are provided with an extraordinary experience with our products and services.
  4. perform additional outreach and promotional activities, including off-site events as needed.
  5. gain valuable experience coaching a team of retail sales consultants to ensure they meet sales and service goals.

Skills

Required

  • Excellent communication and leadership skills
  • Sales and/or customer experience in telecommunications or a related industry
  • Prior management experience
  • Planning, analytical and problem-solving skills
  • Familiarity with wireless terminology, industry trends and AT&T mobility systems
  • Ability to collaborate with key stakeholders

Nice to have

  • Strategic perspective
  • Ability to champion change
  • Inspiring your team through high performance, collaboration and teamwork
  • Utilizing professional expertise to solve problems and analyze issues
  • Taking initiative and striving and creating results

What the JD emphasized

  • Three or more years of sales and/or customer experience in telecommunications or a related industry
  • Prior management experience