#Greatmindsdontthinkalike Thank you for your interest in a job opportunity at Uber Japan! We take pride in our diversity and working environment that sees you as more than just a person that can do the job, but an outstanding individual that can level up our organization with a perspective only you can offer. Uber provides an equal opportunity to encourage all employees to share their thoughts.
About the Role
We are looking for a Customer Success Manager to join the Japan Uber Eats. As the Customer Success Manager, you’ll be working with Enterprise Account Managers to drive growth of major Japanese merchants by understanding their goals and vision and building a strategy using Uber growth tools to achieve it. As our business grows in Japan, we need to ensure that we are supporting our Enterprise Merchants by helping them to grow their business quickly and efficiently. This requires a combination of fluency in analytical methods, cross-functional partner engagement, project and expertise in marketing and growth strategy creation using data led insights to create a compelling narratives connected to our Merchant goals. You thrive in ambiguous environments and are a self-starter with a high degree of curiosity and a track record of data-based insight generation. The ideal candidate is a strong strategic thinker, process-oriented, empathetic, data-driven, and a self-starter with experience in both mature and start-up environments.
This position co-manages the success of approximately 50 clients together with the Account Manager (AM).
Your Impact in Role:
- Analyze and deepdive performance of our top brands, identify key opportunities and optimize product adoption on Uber Platform with our merchant partners
- Partner with our Enterprise Account Managers and Product Specialist Sales team to grow our top brands’ performance on the platform using our multi products and other methods that ultimately drive orders and revenue
- Use data to produce a strong insights suite that can further demonstrate to merchants their potential for growth on the Uber platform
- Work to engage multiple levels of Enterprise organisations from CMO level to Franchisee level to influence and drive our strategies
- Be a contributor to our annual promotional calendar in partnership with our Consumer growth and Marketing teams to ensure alignment that strategy is connected to our Merchant objectives
- Continuously challenge the status quo with a belief that opportunities for improvement persist
- Actively participate in the team’s efforts to elevate the broader team’s impact and lift the Scaled Account Management strategy further
The Experience You’ll Bring:
- Native/ Fluent Japanese and Business level English (written & spoken) is a must have skill
- 5+ years experience in Enterprise Account Management, strategy consulting, or Partner/Customer Success functions in a high growth company
- Business acumen combined with strong understanding of the Japanese tech, digital ads or restaurant industry
- Problem solving skills rooted in data-driven insights that guide sound decision making
- Strong aptitude with numbers and analytical skills, strategic thinking, entrepreneurial mindset
- Project management and stakeholder management capabilities. Scaling new initiatives will occur quickly and require working across Uber Eats in Japan
- Ability to work effectively both independently and as part of a collaborative team.
Preferred Qualifications
- A background in marketing, sales promotion, digital ads with a digital platform in Japan
- Proficiency with SQL, or (related) programming Languages is a plus
- Management consulting background is preferred
Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let’s move it forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.