As a Delivery Consultant for the Upgrade Center, you are often the face of Oracle Health (Cerner) to clients. You communicate, collaborate and work to design and customize clients’ new or updated computer systems.
Much of your time will be spent communicating with and supporting clients. As you help maintain and upgrade their system you foster strong relationships, empowering them to see how technology can save patient's lives, decrease errors, and reduce wasteful spending. Your end goal is to support clients through Cerner upgrades, system changes and enhancements and ongoing system maintenance, which can include system testing, troubleshooting, issue management, training, and go-lives.
Your work is usually accomplished by working remotely with clients. However, depending upon the team you are assigned, travel may warrant onsite time with your assigned clients, which may include up to 20% travel.
Career Level - IC1
As a Delivery Consultant you will be part of a team supporting the Oracle Health (Cerner) Millennium EMR and ancillary technologies (CareAware, FetaLink, etc.) that help hospitals run safely and securely. You will work directly with our clients and be required to access their domains, determine what functionality they are utilizing, create and execute test scripts, communicate results, and utilize troubleshooting steps to resolve issues.
Basic Qualifications:
- At least 4 years total combined higher education and related work experience
Preferred Qualifications:
- Bachelor’s degree in Healthcare, Science, Biology, Technology, Finance, or a related field of study
General Expectations:
- Willing to travel up to 20% of the time as needed
- Willing to work additional or irregular hours as needed and allowed by local regulations
- Work in accordance with corporate and organizational security policies and procedures, understand personal role in safeguarding corporate and client assets, and take appropriate action to prevent and report any compromises of security within the scope of the position
- Perform other responsibilities as assigned
Disclaimer:
Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.
Range and benefit information provided in this posting are specific to the stated locations only
US: Hiring Range in USD from $24.62 to $50.43 per hour; from: $51,200 to $104,900 per annum. May be eligible for bonus and equity.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
- Medical, dental, and vision insurance, including expert medical opinion
- Short term disability and long term disability
- Life insurance and AD&D
- Supplemental life insurance (Employee/Spouse/Child)
- Health care and dependent care Flexible Spending Accounts
- Pre-tax commuter and parking benefits
- 401(k) Savings and Investment Plan with company match
- Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
- 11 paid holidays
- Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
- Paid parental leave
- Adoption assistance
- Employee Stock Purchase Plan
- Financial planning and group legal
- Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
Career Level - IC1