Associate Director, Lab Operations

Whoop · Consumer · Boston, MA · Machine Learning & Research

Associate Director, Lab Operations at Whoop, responsible for developing, managing, and scaling the Lab Operations team to support high-volume, high-quality research. This role involves defining KPIs, collaborating with research and program leaders, managing resources, and ensuring clear communication. Experience in research operations or program management, team management, agile methodologies, and ethical standards for human subjects research is required.

What you'd actually do

Develop, manage and scale the Lab Operations team; evangelize the work of operations and opportunities for efficient collaboration across the org.
Advocate for the needs of your team and their work to unlock high-volume, high-quality research on site at WHOOP Labs Boston.
Define and monitor key performance indicators (KPIs) to measure the effectiveness of program initiatives and track progress towards goals.
Collaborate closely with research leaders to build a strong culture across WHOOP Labs and ensure strong ways of working between research execution and operations.
Partner with program leaders across research groups, hardware, apparel, and product to evaluate roadmapping tradeoffs and efficiently manage team resources.

Skills

Required

Research Operations or Program Manager experience
Team management experience
Agile methodologies
Data-driven strategic planning
Cross-functional collaboration
Ethical standards for human subjects research
Organizational skills
Communication skills
Documentation skills

Nice to have

Experience in a health, research, or hardware product environment
Familiarity with sprint planning
Familiarity with backlog grooming processes
Reviewing metrics and identifying ways to measure program success
Experience with IRB submissions
Experience with clinical regulatory guidance
Experience with GDPR
Passion for health, wellness, and WHOOP’s mission

What the JD emphasized

5+ years of experience in a Research Operations or Program Manager role
2+ years of experience managing a team
Experience with ethical standards for human subjects research
Experience with IRB submissions, clinical regulatory guidance, or GDPR is a strong plus

Read full job description

RESPONSIBILITIES:

Develop, manage and scale the Lab Operations team; evangelize the work of operations and opportunities for efficient collaboration across the org.
Advocate for the needs of your team and their work to unlock high-volume, high-quality research on site at WHOOP Labs Boston.
Define and monitor key performance indicators (KPIs) to measure the effectiveness of program initiatives and track progress towards goals.
Collaborate closely with research leaders to build a strong culture across WHOOP Labs and ensure strong ways of working between research execution and operations.
Partner with program leaders across research groups, hardware, apparel, and product to evaluate roadmapping tradeoffs and efficiently manage team resources.
Ensure clear communication across the team and stakeholders.
Partner with the Research Manager to build the WHOOP Labs brand across the organization.
Reports to the Director of Human Subjects Research

QUALIFICATIONS:

5+ years of experience in a Research Operations or Program Manager role, preferably within a health, research, or hardware product environment.
2+ years of experience managing a team
Familiarity with agile methodologies, sprint planning, and backlog grooming processes.
Data-driven approach to strategic planning, comfortable reviewing metrics and identifying ways to measure program success
Experience collaborating across multiple functions including engineering, privacy/legal, research, recruitment, and product.
Experience with ethical standards for human subjects research, including handling PII/PHI and participant risk assessment
Experience with IRB submissions, clinical regulatory guidance, or GDPR is a strong plus.
Strong organizational, communication, and documentation skills.
Passion for health, wellness, and WHOOP’s mission.