Associate Director-sales Cross Sales Mss

AT&T AT&T · Telecom · Richardson, TX +1

Associate Director of Sales responsible for leading a telesales team in a consumer call center, focusing on acquiring new business and upselling innovative solutions in areas like cybersecurity, fiber, and cloud. The role involves analyzing data, developing sales strategies, managing operations, and ensuring customer satisfaction.

What you'd actually do

  1. Lead a consumer telesales organization to exceed customer experience objectives and manage people effectively.
  2. Analyze data to develop and implement strategies that drive revenue generation and continuous improvement.
  3. Direct daily activities and execution of call centers and vendor operations to achieve revenue goals and reduce expenses.
  4. Implement strategic policies and develop innovative initiatives for technology, corporate compliance, training, and workforce planning.
  5. Collaborate with various business areas to drive strategic alignment, manage change, and maintain strong domestic and international vendor relationships.

Skills

Required

  • Sales experience
  • Team leadership
  • Customer service
  • Data analysis
  • Strategic planning
  • Operational management
  • Product knowledge
  • Pricing knowledge

Nice to have

  • Experience in cybersecurity, fiber, wireless, cloud, IoT