This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.
At AT&T, we empower leaders to drive change in a fast evolving, connected world. Your strategic vision will help serve customers and transform lives through innovative solutions and impactful connections.
As an Associate Director-Sales Loyalty position your tasks may include, but are not limited to, the following:
- Leads, coaches, and develops managers that supervise frontline inbound consumer representatives to exceed all sales, collections, and retention objectives, service metrics, and customer experience metrics.
- Manages the day-to-day operations from executing leadership academy tactics, designing incentive plans, and creating an environment that promotes engagement.
- Responsible for hiring, attrition, ramp plans, and grievance process.
- Utilizes strong product and pricing knowledge, exercises judgment, and resolves complex problems.
- Responsible for influencing decisions regarding the hiring, firing, disciplinary action, and promotional activity for subordinates.
Compensation Offered:
Our Associate Director-Sales Retention/Collections earns between $77,400 - $116,200 + $40,000 Target incentive. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.
Key Responsibilities:
• Leadership and Customer Experience: Lead a consumer sales and retention organization to exceed sales, retention, productivity, and customer experience objectives and create an environment that fosters engagement and high performance. • Data Analysis and Strategy Development: Analyze data to develop and implement strategies that drive revenue generation and continuous improvement. • Operational Management and Efficiency: Direct daily activities and execution of call center operations to achieve revenue goals, service metrics, enps, and cost effectiveness. • Strategic Policy and Innovation: Implement strategic policies and develop innovative initiatives for technology, corporate compliance, training, and workforce planning. • Collaboration and Alignment: Collaborate with various business areas to drive strategic alignment, manage change, and maintain strong domestic relationship. Maintain a cordial and collaborative relationship with union leaders while leading a bargained for employee base.
• Virtual or hybrid leadership operational experience: Strong operational and engagement experience leading virtual, hybrid or in office teams. Understand dynamics of technology, coaching, and development to overdeliver on all key metrics and employee engagement.
Education:
• Bachelor’s degree (BS/BA) desired.
Experience:
• 5+ years of related sales experience.
Supervisor Role:
• Yes
Joining our team comes with amazing perks and benefits:
- Medical/Dental/Vision coverage
- 401(k) plan
- Tuition reimbursement program
- Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
- Paid Parental Leave
- Paid Caregiver Leave
- Additional sick leave beyond what state and local law require may be available but is unprotected
- Adoption Reimbursement
- Disability Benefits (short term and long term)
- Life and Accidental Death Insurance
- Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
- Employee Assistance Programs (EAP)
- Extensive employee wellness programs
- Employee discounts up to 50% off on eligible AT&T mobility plans and accessories,
- AT&T internet (and fiber where available) and AT&T phone
If you’re ready to make an impact on our business and your career, bring your bold ideas to a world of possibility. Apply today!
Ready to join our team? Apply today!
Weekly Hours:
40
Time Type:
Regular
Location:
Atlanta, Georgia
**Salary Range: **
$77,400.00 - $116,200.00
It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.