Associate Help Desk Technician
Company:
The Boeing Company
The Boeing Company’s Specialized United States Infrastructure Operations Organization is currently seeking an Associate Help Desk **Technician **to join the team in Berkeley, MO.
In this frontline Information Technology (IT) support role, you will answer incoming support calls, create and manage incidents in Jira Service Management, and resolve common user issues including access and permissions, Windows desktops, applications, printers, and collaboration tools.
The ideal candidate combines strong troubleshooting skills, a customer-focused attitude, and precise ticketing and documentation practices to ensure timely resolution and excellent end-user experience.
Position Responsibilities:
Answer incoming support calls and respond to end-user IT requests via phone, email, and chat
Provide frontline phone technical support and remote troubleshooting
Create, document, update, and close incidents in “Jira Service Management”
Diagnose, isolate, and troubleshoot recurring issues using ticket history and knowledge base articles
Escalate server and infrastructure issues to Systems Administration and Network teams; follow escalation workflows
Maintain clear, timely communication with end users and leadership throughout the incident lifecycle
Identify and report recurring incident trends and recommend corrective actions
Assist with end-user onboarding/offboarding, workstation setup, and account provisioning
Contribute to and maintain knowledge base documentation and standard operating procedures
Resolve common end-user issues including:
- password resets
- account lockouts
- access and permissions issues
- desktop troubleshooting
- printer and peripheral support
- Microsoft Office issues
- software installation and configuration
- collaboration tool support
Basic Qualifications (Required Skills/Experience):
- Ability to obtain access to Special Access Programs (SAP)
- Active Security+ certification or the ability to obtain the certification within 6 months of your start date
- 1+ years of experience in an IT Help Desk position resolving IT issues
- 1+ years of experience working in a fast-paced customer service related environment
- 1+ years of experience supporting Windows operating systems (Windows 10/ Server 2012 or greater)
- 1+ years of experience with Microsoft Office Products like Outlook, PowerPoint, Excel, and Word
- 1+ years of experience in all aspects of Windows Desktop administration (e.g. application and services, troubleshooting, application configuration, networking, user accounts, Active Directory and/or security)
Preferred Qualifications (Desired Skills/Experience):
Bachelor's degree or equivalent work or military experience
Experience with Jira Service Management
Experience supporting collaboration tools such as Teams
Experience with base creation and documentation best practices
Experience with basic networking (e.g., TCP/IP, DHCP, DNS)
Experience with troubleshooting for desktops, printers, software, and user access issues
**Conflict of Interest: **
Successful candidates for this job must satisfy the Company’s Conflict of Interest (COI) assessment process.
Drug Free Workplace:
Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.
Pay & Benefits:
At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.
The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.
The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.
Pay is based upon candidate experience and qualifications, as well as market and business considerations.
Summary pay range: $66,300 – $89,700
Language Requirements:
Not Applicable
Education:
Not Applicable
Relocation:
This position offers relocation based on candidate eligibility.
Export Control Requirement:
This position must meet U.S. export control compliance requirements. To meet U.S. export control compliance requirements, a “U.S. Person” as defined by 22 C.F.R. §120.62 is required. “U.S. Person” includes U.S. Citizen, U.S. National, lawful permanent resident, refugee, or asylee.
Safety Sensitive:
This is not a Safety Sensitive Position.
Security Clearance:
This position requires an active U.S. Secret Security Clearance (U.S. Citizenship Required). (A U.S. Security Clearance that has been active in the past 24 months is considered active)
Visa Sponsorship:
Employer will not sponsor applicants for employment visa status.
Contingent Upon Award Program
This position is not contingent upon program award
Shift:
Shift 1 (United States of America)
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Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.
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