About the Team
Our New Verticals Strategy & Operations team is re-inventing the way consumers think about grocery, convenience, alcohol and retail delivery through both our first-party and third-party operations businesses. DashMarts are our first-party offering designed to provide on-demand deliveries through a new type of convenience. Inside DashMarts we sell household essentials, groceries, brand-name favorites, local favorites and so much more! We have sites all over the country and are growing our geographic footprint, services we offer and scaling our existing sites today!
About the Role
We’re looking to hire a few Associate Managers within our Product Operations function to focus on improving end to end processes, costs and efficiencies associated with our DashMarts. These roles will sit within our Dashmart Strategy & Operations team responsible for ideating and implementing tools, technology, equipment and operating processes that power our DashMarts. We operate in a hybrid model - you will spend some time in your home office, in person via offsites and on-site in DashMarts as well.
This role combines operational rigor with strategic thinking. In this role, you will:
- Analyze operations data, identify process waste and execute operational improvements that materially move quality and fulfillment outcomes
- Build, incubate and deploy the next “big bets” to improve order accuracy and efficiency
- Drive cross-functional alignment and accountability across operations, engineering, and product management to develop and implement both technical and non-technical process solutions
- Understand the operation holistically, establishing ground truths through physical observations, interviews and deep dives
We’re looking for someone who thrives in ambiguity, moves quickly from insight to action, and brings a strong ownership mentality. You should be comfortable going deep in the data, setting a clear vision for performance, and mobilizing teams to deliver results. This is a highly visible role with outsized impact on customer experience, operational efficiency, and business performance.
You’re excited about this opportunity because you will…
- Build. You’ll have your fingerprints all over DoorDash’s next big business. You’ll do whatever it takes to launch, get 1% better every day, and scale something completely new. This means everything from high-level strategy to nitty-gritty operational details.
- Test & implement. You will identify operational gaps, identify product features and test/scale those product builds in partnership with product & engineering.
- Experiment. You’ll transform strategies into operational experiments that create measurable and actionable outcomes, informing your larger initiative implementation plans.
- **Analyze. **You’ll assess the operational and financial impacts of your decisions, and iterate based on data.
- Strategize. You will own and deliver on improving key selection metrics. You’ll create and execute quarterly and annual strategic plans aligned with product capabilities to elevate order quality.
- **Lead and collaborate. **You’ll work with a cross-functional team, including local operations, engineering, and product
We’re excited about you because…
**You solve problems from first principles. **You’re excited to solve problems in innovative ways, and you resist “this is how it’s always been done” thinking.
**You’re equally comfortable operating at 10,000 feet and 1 foot. **You don’t hesitate to get in the weeds and operate at the lowest level of detail, but you’re just as comfortable thinking long-term and inspiring a team. No job is beneath you.
You’re unafraid of ambiguity. Rapid change and learning is exciting to you, and you thrive in ambiguous, startup environments
You’re analytical. You let data win arguments, and you’re comfortable pulling your own data in SQL or modeling in Excel.
You have 4-6+ years of professional experience. Ideally you have experience in product operations, logistics manufacturing, engineering or business operations.
- Bonus points if you have 2+ years of experience with physical retail, manufacturing, or warehousing environments. Experience in grocery warehousing or online micro-fulfillment centers is preferred.
Y**ou have completed your BS/BA Degree **preferably in Industrial Engineering, Supply Chain or a related field.
We expect this position to be filled by 5/31/26.
Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only
We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey
Compensation
The successful candidate’s starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee’s work location. Ranges are market-dependent and may be modified in the future.
In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.
DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.
To learn more about our benefits, visit our careers page here.
See below for paid time off details:
- For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
- For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).
The national base pay range for this position within the United States, including Illinois and Colorado.
$105,400—$155,000 USD
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.
Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
If you need any accommodations, please inform your recruiting contact upon initial connection.