Spotify Trust & Safety is dedicated to building a platform that is safe for users and creators, and true to our values.
We’re looking for an Associate Policy Support Specialist to join our growing JAPAC Policy Enforcement Operations team. In this role, you’ll support day-to-day policy enforcement by reviewing content, handling escalations, monitoring risk trends, and turning data into actionable insights. Your work will help ensure Spotify remains a safe, positive experience for everyone.
What You'll Do
- Review reported content and conduct timely, objective investigations to ensure it aligns with Spotify’s policies
- Triage and manage high-priority or sensitive escalations, collaborating with internal stakeholders to drive resolution
- Support vendor partners and operations teams by providing clear enforcement guidance and contributing to training efforts
- Partner with policy and cross-functional teams to improve workflows, increase efficiency, and address root causes of complex cases
- Analyze operational data and trends to identify risks and recommend improvements to enforcement processes
- Contribute ideas for integrating AI and automation to enhance moderation quality and scalability
- Share updates and insights with stakeholders, helping align teams and advocate for Trust & Safety priorities
Who You Are
- You have a degree or equivalent practical experience in a relevant field
- You have a minimum of 1+ years of experience in Trust & Safety, content moderation, or a related operations environment, including reviewing sensitive or potentially disturbing content
- You know how to manage queues and handle cases using case management or ticketing systems
- You have experience handling urgent, high-priority cases and driving them through to resolution
- You use data and metrics to inform decisions and identify opportunities for improvement
- You communicate clearly and collaborate effectively with stakeholders across teams, regions, and time zones
- You are organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment
- You are adaptable and comfortable working in an evolving operational landscape
- You have proficiency in English; additional Southeast Asian language skills are a plus
- You care about creating a safe and inclusive experience for users and creators, with an understanding of online safety and freedom of expression
Where You'll Be
- This role is based in Singapore
- We offer you the flexibility to work where you work best! There will be some in person meetings, but still allows for flexibility to work from home. We ask that you come in 3 times per week.
- This role follows an early shift schedule 7:00 AM – 4:00 PM SGT
- Occasional weekend or holiday on-call support may be required
Spotify is an equal opportunity employer. You are welcome at Spotify for who you are, no matter where you come from, what you look like, or what’s playing in your headphones. Our platform is for everyone, and so is our workplace. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be forward-thinking! So bring us your personal experience, your perspectives, and your background. It’s in our differences that we will find the power to keep revolutionizing the way the world listens.
At Spotify, we are passionate about inclusivity and making sure our entire recruitment process is accessible to everyone. We have ways to request reasonable accommodations during the interview process and help assist in what you need. If you need accommodations at any stage of the application or interview process, please let us know - we’re here to support you in any way we can.
Spotify transformed music listening forever when we launched in 2008. Our mission is to unlock the potential of human creativity by giving a million creative artists the opportunity to live off their art and billions of fans the chance to enjoy and be passionate about these creators. Everything we do is driven by our love for music and podcasting. Today, we are the world’s most popular audio streaming subscription service.