Associate, Process Manager

Capital One Capital One · Banking · Plano, TX

This role is for an Associate, Process Manager within Capital One's Sales Center of Excellence Command Center. The primary responsibilities include overseeing business processes, identifying and implementing improvements, resolving complex problems, developing process documentation, and collaborating on larger initiatives. The role requires experience in Microsoft Office/G Suite and Business Process Management, Project Management, or Risk Management. Preferred qualifications include a Bachelor's degree and relevant certifications like Lean, Agile, or Six Sigma.

What you'd actually do

  1. Day to day oversight of multiple business processes. Monitor, report, and plan process improvement or manage process controls; identify process improvement opportunities and implement them through collaboration with other groups.
  2. Resolve complex problems or transactions, where expertise is required to interpret against policies, guidelines or processes; escalate breakdowns in the process by asking the right questions and identify and involve the right stakeholders to correct breakdowns.
  3. Develop and maintain formal process documents, and document processes and projects (creating project reports, presentations, business cases, and diagrams).
  4. Collaborate on larger initiatives, including representing the department on broader change control forums for input and to represent department interests; challenge forum decisions if project outcome impacts department processes.
  5. Provide training to internal customers on specific processes they manage; may deliver presentations, including up to the executive level.

Skills

Required

  • Microsoft Office or G Suite
  • Business Process Management
  • Project Management
  • Risk Management

Nice to have

  • Bachelor's Degree
  • Lean
  • Agile
  • Six Sigma
  • Business Process Management certification
  • Project Management certification