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Job Category
Customer Success
Job Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
The Salesforce Associate Renewal Manager is responsible for owning and executing a portfolio of renewal contracts in an assigned territory. Renewal Managers partner with internal stakeholders such as Sales and Customer Success & Growth (CSG) organizations to secure every renewal. They are responsible for minimizing financial attrition, locking in the most favorable terms, identifying growth opportunities. Renewal Managers are responsible for ensuring that customers are set up for success while maximizing the financial results for Salesforce.
Responsibilities:
- Develop and execute win/win negotiation strategies for small account contract renewals that maximize contract value while protecting and enhancing customer trust.
- Own and manage the renewals process in collaboration with the account teams.
- Collaborate with internal resources such as Customer Success, Account Executives, and Sales Operations to ensure successful renewals.
- Identify customer requirements, uncover roadblocks, and manage the renewal to completion.
- Communicate risk clearly and take steps to mitigate.
- Accurately maintain and forecast a rolling 90-day forecast of renewals in your territory.
Required Skills/Experience:
- 2+ years of demonstrated success in a Sales, Operations, or Account Management capacity with a focus on negotiating contracts.
- Possess negotiation skills that allow for value-based contract negotiations with customer billing contacts.
- Strong process management and ability to manage a high volume of transactions and tasks.
- Customer management experience.
Desired Skills/Experience:
- Knowledge of Salesforce product and platform features, capabilities, and best use.
- Experience with an enterprise CRM or customer service application. Experience with Salesforce a significant plus.
- Ability to manage transactions through every stage.
Leadership Qualities:
- PASSION: Passionate about Customer Success.
- BEGINNER'S MIND: Always learning, approaches each interaction with open mind, great listener and hands-on.
- URGENCY: Ability to move fast and drive business value and results.
- OHANA: Embodies Aloha culture: a team player that everyone enjoys working with and has a generous heart.
- TRUST: Trust the company's core values.
- ADAPTABLE: Excels in high levels of uncertainty and change.
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
Accommodations
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Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.