Job Description
At Zendesk, we believe great products are built by great people. We value curiosity, collaboration, and a willingness to learn. We care deeply about both the customer experience and the quality of the code we write. We work in an agile environment, value test-driven development, and release frequently. We believe in pragmatism over dogma, and we all share responsibility for the success of our products.
The Voice team is looking for a motivated Associate Software Engineer to help improve and grow our Zendesk Voice products. Voice is a real-time application that needs to be robust, scalable, and maintainable. You’ll work alongside experienced engineers in a supportive team environment, learning how to deliver high-quality software that meets our customers’ needs.
What you'll do
Work closely with a small, collaborative team to deliver value to customers.
- Take part in the full software development lifecycle, including design, implementation, testing, deployment, and production support.
- Learn and contribute to our engineering practices, including TDD, pairing, peer code review, design review, and continuous deployment.
- Investigate bugs and issues with support from your team, helping to identify root causes and put tests in place to prevent regressions.
- Build confidence working across both product features and technical improvements such as refactoring, debugging, and performance work.
- Learn how to write clean, maintainable, and well-tested code in a production environment.
What you'll bring
- Up to 2 years of software engineering experience, internship experience, or equivalent practical experience.
- Some exposure to object-oriented programming, coding best practices, and basic design principles.
- Familiarity with at least part of our stack, such as Ruby/Rails, JavaScript, or React.
- An interest in agile ways of working, testing, and continuous improvement.
- A team-focused mindset and a willingness to learn from feedback.
- Good communication skills — you can explain your ideas clearly and listen well to others.
- Curiosity, initiative, and the motivation to solve problems and grow your skills.
We don’t expect you to know everything. If you’re excited about the role and feel you can grow into it, we’d love to hear from you.
Nice to have
Exposure to VoIP, telecoms, or real-time systems.
- Experience with testing tools such as RSpec or Selenium.
- Familiarity with cloud, distributed systems, or event-driven architectures.
Tech stack & tools
Our backend is built with Ruby on Rails and our frontend uses React JS (Redux). We work with MySQL, Redis, and Kafka for event processing. For testing, we use Ruby, Selenium WebDriver, and RSpec.
Our infrastructure runs on Kubernetes, and our delivery pipeline relies heavily on GitHub and GitHub Actions. Once deployed, we monitor using Datadog.
We collaborate using Slack, Zoom, Google Docs, JIRA, and Confluence. We also use Claude and other tools to help us work smarter.
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The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.