Associate, Support Operations (VideoRoom Tech)
As a Video Support Operations Technician at Capital One will perform a variety of tasks to ensure Audio Visual, Zoom, Digital Signage and Cafe platforms are fully operational. This role will provide onsite customer support for a geographically dispersed enterprise workforce.
This role will provide onsite support for a geographically dispersed enterprise workforce. Responsible for providing technology support operations including, but not limited to, end user support, IT incident Management, change management, problem management, knowledge management, endpoint management, and business controls. This position will require excellent customer service and quick decision making skills to identify and resolve internal user's technical issues This role requires a focus on execution, accountability, and results to improve the end user experience while driving operational efficiencies. The ideal candidate will have strong verbal and written communication skills, effectively manage up, and collaborate well with immediate peers.
This role will support and maintain the corporate and retail spaces as designed and/or approved. This is an onsite role and may require some overtime when needed.
Responsibilities:
- Support and maintain technology
- Document and maintain Asset Inventory Database
- Manage incidents in the Enterprise Ticket system
- Endpoints and Infrastructure (Poly)
- Support Zoom and Zoom Room Platform - Upgrade and Manage Zoom Devices through the Dashboard
- Support Digital Signage Platform
- Perform Preventive Maintenance on technology
- Perform User Acceptance Testing (UAT)
- Perform On-call duty rotation
- Perform After-hour and weekend Project work as needed
- Perform Remote support of enterprise devices
- Perform Remote support of fellow team members and other sites
- Manage Vendor relationships
- Operations Staff is to report On-Site Monday thru Friday (essential personnel)
Basic Qualifications:
- High School Diploma, GED, or equivalent certification
- At least 1 year of Technical Operations experience
- At least 1 year of experience with IT systems and infrastructure
- At least 1 year of experience with desktop platforms and operating systems
- At least 1 year of with incident management and reporting tools
Preferred Qualifications:
- Bachelor’s Degree in Business, Information Systems, Computer Science
- 1+ year of experience with defining, implementing, and leveraging process (change, incident, problem) management functions
- 1+ year of experience with ServiceNow
- 2+ years of experience with Windows 10
- 2 + years of Audio Visual experience
- 1+ year of experience with Architectural and Wiring Drawings
- 1+ year of experience in room control systems (Crestron or AMX)
- 1+ year of experience with Audio Digital Sound Processing, Digital Sound Consoles, or Digital Lighting Consoles
- 1+ year of experience with cloud based video conference platforms
- 1+ year of mobile device support
At this time, Capital One will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (i.e. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E-2, E-3, L-1 and O-1, or any EADs or other forms of work authorization that require immigration support from an employer).
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
Chicago, IL: $74,200 - $84,700 for Associate, Support Operations
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).